Home › Forums › WoodMart support forum › Abandoned cart feature development

Abandoned cart feature development

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 6, 2025 at 5:10 pm #643542

    Ecommerce
    Participant

    Hello,

    We have activated the abandoned cart feature on the new theme’s cart-checkout page and set it to a minimum of 2 hours. However, it is sending cart reminder emails to almost every customer who places an order. This issue needs to be urgently fixed and improved.

    I’m not sure what the exact problem is, but a rule should be implemented to prevent the reminder email from being triggered if the customer has placed any order within the last 24 hours using the same email.

    March 7, 2025 at 10:50 am #643749

    Artem Temos
    Keymaster

    Hello,

    Could you please write a step by step instruction now how to reproduce the issue on your website? Also send us your admin access so we can check it.

    Kind Regards

    March 8, 2025 at 8:54 am #644037

    Ecommerce
    Participant

    I am sharing the order number and steps in the private section so you can review the sample order.

    March 10, 2025 at 3:40 pm #644512

    Artem Temos
    Keymaster

    It looks like a conflict with the plugin. Could you please create a staging website and send us your FTP so we can troubleshoot this?

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)