Abandoned cart feature development

Hello,

Could you please write a step by step instruction now how to reproduce the issue on your website? Also send us your admin access so we can check it.

Kind Regards

It looks like a conflict with the plugin. Could you please create a staging website and send us your FTP so we can troubleshoot this?

I have the same problem. They send notifications to people who already purchased something. It’s incredibly inconvenient. Please patch it later, as it’s a really good feature.

“Or do you mean that after placing an order, the customer receives an email with information about the same cart they just ordered?”

Yes, this is the case for us.

Hello,

We still can’t reproduce the issue on our end. Please add the following code to the functions.php file in the child theme and test how it works. Let me know if it helps

if ( ! function_exists( 'woodmart_remove_abandoned_cart' ) ) {
	function woodmart_remove_abandoned_cart( $order_id ) {
		if ( ! woodmart_get_opt( 'cart_recovery_enabled' ) ) {
			return;
		}

		$cart_id = false;

		if ( is_user_logged_in() ) {
			$carts = get_posts(
				array(
					'post_type'      => 'wd_abandoned_cart',
					'posts_per_page' => 1,
					'meta_query'     => array( // phpcs:ignore.
						array(
							'key'     => '_user_id',
							'value'   => get_current_user_id(),
							'compare' => 'LIKE',
						),
					),
				)
			);

			if ( ! empty( $carts[0] ) ) {
				$cart_id = $carts[0]->ID;
			}
		} elseif ( isset( $_COOKIE['woodmart_guest_cart'] ) && ! empty( $_COOKIE['woodmart_guest_cart'] ) ) {
			$cart_id = get_post( $_COOKIE['woodmart_guest_cart'] ); // phpcs:ignore.
		}

		if ( $cart_id ) {
			wp_delete_post( $cart_id );
		}
	}

	add_action( 'woocommerce_checkout_update_order_meta', 'woodmart_remove_abandoned_cart' );
}

Kind Regards

We will consider adding such an option in our future updates.