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The content is displayed incorrectly

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  • #644219

    Chingiz
    Participant

    Hello!
    I have 2 questions.
    1 – For some reason, the content on page 404 goes under the header (attached a screenshot 1)
    2 – Category output widget, displays incorrect data. There is a clear nested structure and the widget displays all categories without nesting in the parent categories. (attached a screenshot 2)

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    #644491

    Hung Pham
    Keymaster

    Hi Chingiz,

    Thanks for reaching to us and appreciate your patience.

    1. Please add the below Custom CSS code to Theme Settings > Custom CSS > Global CSS section:

    .error404 .whb-sticky-prepared .whb-main-header {
        position: relative;
    }

    2. Your question is a bit unclear to me. Please describe in more details or or your desired goal, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    #644518

    Chingiz
    Participant

    Hi Hung,

    2. Your question is a bit unclear to me. Please describe in more details or or your desired goal, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    I will describe using the example of the category “Ferrous metal products” (taxonomy=product_cat&tag_ID=17) this is the parent category and it has child categories (tag_ID=196 and tag_ID=2794) (I attach screenshot 1). For some reason, they are not displayed in the Product Categories widget (I attach screenshot 2).

    However, if I remove the selection from the “Hide empty categories” checkbox (attach screenshot 3), then I get the result that I expect from the Product Categories widget (attach screenshot 4), but I don’t need empty categories, so I set the checkbox, but the parent category disappears in the widget and as a result I get an incorrect structure categories.

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    #644868

    Chingiz
    Participant

    I don’t know how it happened. Maybe it was me who fixed this bug, or maybe you did something on your part. However, I just changed the default placeholder image and everything worked.

    #644888

    Hung Pham
    Keymaster

    Hi Chingiz,

    Thanks for screenshots.

    Because of Product categories widget is default WooCommerce widget, so please once check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    Regards,

Viewing 5 posts - 1 through 5 (of 5 total)