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website missing ‘animations’

Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 19, 2025 at 9:06 pm #647350

    dhndigitalmarketing
    Participant

    I have installed [Xtemos]Xtra ‘animations’ in Elementor for my shop page, but recently the effects are not working.

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    March 20, 2025 at 4:16 pm #647614

    Hung Pham
    Keymaster

    Hi dhndigitalmarketing,

    Thanks for reaching to us.

    I checked the page and you set it to None. Please try others and double check. https://ibb.co/7NpdyRXt

    Regards,

    March 20, 2025 at 9:40 pm #647711

    dhndigitalmarketing
    Participant

    I’m wondering, I installed [Xtemos]Xtra ‘animations’ but sometimes the effects don’t run. What’s the cause and how can I fix it?

    Regards,

    March 21, 2025 at 7:44 am #647756

    Hung Pham
    Keymaster

    Hi dhndigitalmarketing,

    I tested it and it worked for me. Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

    Regards,

    March 24, 2025 at 8:51 pm #648594

    dhndigitalmarketing
    Participant

    Now the site is missing ‘animations’ again

    March 25, 2025 at 8:28 am #648660

    Hung Pham
    Keymaster

    Hi dhndigitalmarketing,

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    March 25, 2025 at 2:35 pm #648840

    dhndigitalmarketing
    Participant

    So this problem is caused by the plugin right?

    Regards,

    March 26, 2025 at 8:19 am #649021

    Hung Pham
    Keymaster

    Hi dhndigitalmarketing,

    I am not sure about that, just make sure everything works fine with Required Plugins. WoodMart theme does not have options to reset options or something like this.

    Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)