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Categories section on mobile menu showing instructional placeholder

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • March 26, 2025 at 8:19 pm #649299

    myhairedubai
    Participant

    Hi,
    My woodmart theme is showing this error on the category section on only the shop page. i have gone into the header builder to set the menu, but the error still persists. can you take a look?

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    March 27, 2025 at 10:28 am #649423

    myhairedubai
    Participant

    Hello? no response after 14 hours?

    March 27, 2025 at 12:07 pm #649487

    Hung Pham
    Keymaster

    Hi myhairedubai,

    Thanks for reaching to us.

    Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through the admin bar directly https://prnt.sc/Ct9ehRDvvDV9

    Switch to the Mobile tab, edit the mobile menu element > and choose the categories menu: https://ibb.co/s3Gn6kQ

    Regards,

    March 27, 2025 at 1:39 pm #649532

    myhairedubai
    Participant

    Hi,
    I had previously done this over and over again, but it didnt work. i even deleted the mobile menu and added it back,
    it still didnt work. this issue is only specific to the shop page, the mobile menu works fine on other pages.

    March 28, 2025 at 7:35 am #649734

    Hung Pham
    Keymaster

    Hi myhairedubai,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    March 28, 2025 at 11:52 am #649821

    myhairedubai
    Participant

    attached in the private content area

    March 28, 2025 at 1:14 pm #649867

    Hung Pham
    Keymaster

    Hi myhairedubai,

    Can you please check if you disabled IPs / Countries? I cannot access to your site https://ibb.co/HTjWcKnb, I also tried with VPN but it’s too slow.

    I am come from Viet Nam.

    Regards,

    March 28, 2025 at 5:25 pm #649960

    myhairedubai
    Participant

    Hi please check again.
    Theres no access restriction on the site. i have cleared all errors on the site

    March 31, 2025 at 7:12 am #650254

    Hung Pham
    Keymaster

    Hi myhairedubai,

    First of all, I’m really sorry have taken long time to reply you due to the weekend.

    I can see the issue has been resolved. Please let me know if you did it.

    Regards,

    March 31, 2025 at 10:55 am #650342

    myhairedubai
    Participant

    The issue has not been resolved as it still on the side menu on the mobile version on the shop page.

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    March 31, 2025 at 2:12 pm #650446

    Hung Pham
    Keymaster

    Hi myhairedubai,

    I’ve fixed your issue. Please check your site again.

    I did exactly instructions above.

    Regards,

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Viewing 11 posts - 1 through 11 (of 11 total)