Variable Products Show As Sold Out (Out Of Stock) Even When There’s Stock

I see the attachment dropped off. Please see attachment.

Hi,
Can you tell me how to give you this access? I haven’t done that before and it makes me a little nervous to give over access to my entire website to be honest.

I also don’t think it’s a plugin problem. The problem only started when I changed the product from Simple Product to Variable Product and started managing the stock as a Variable Product. No plugins had been updated at that point, nor any new plugins added.

Thanks,
Asti

Sorry for the late reply, it has been the weekend here and I’ve been away.
I’ve downloaded the plugin, it’s asking for your email address. Please provide and I’ll send you the temp access.
Thanks,
Asti

Thanks, login link in private info.

Sorry, try again Luke.

Hi Luke,

I don’t import products — I manually update my stock levels as I replenish them.

This is a Variable Product, so the stock is set at the variation level, not the parent product. The example you screenshotted is of the parent product. If you check Whip Pure Tallow Balm at the variation level, you’ll see there is stock, and customers can purchase it without any issues. The website handles variation stock correctly — the issue is purely with the label displaying SOLD OUT on variable products.

On the other hand, Whip Native Tallow Balm has no stock at the variation level (and is indeed sold out), yet it does NOT show the SOLD OUT label because I have left stock (that doesn’t exist) in the parent product. The “Out of Stock” message only appears after a customer selects a product to add to cart — that’s the problem.

Technically, I could add random stock to the parent product and just do without the SOLD OUT label entirely but it is inaccurate, and I actually want the SOLD OUT label to show on the products that are indeed SOLD OUT.

Appreciate you looking into it.

Asti

Hi Luke,

Thanks for getting back to me.

Just to clarify, I manage stock at the variation level, which is the standard setup for variable products in WooCommerce. The stock status shown in the main Products list in the admin area reflects the parent product, but since I don’t track inventory at that level, it’s not an accurate indicator of whether the product is actually available for purchase.

From the customer’s side, WooCommerce is working correctly. They can only purchase a product if there’s stock at the variation level, which is exactly what I want. The issue is specifically with how the SOLD OUT label is being displayed.

Right now, the theme appears to apply the ‘outofstock’ class (and the SOLD OUT label) based on the parent product’s stock status, rather than checking the actual stock of its variations. That’s resulting in labels being shown (or not shown) incorrectly, depending on what’s entered at the parent level.

This isn’t a WooCommerce issue. It’s a display issue in the theme, and I’d really appreciate it being fixed so the SOLD OUT label accurately reflects variation-level availability.

Thanks again,
Asti