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Extendons Woocommerce Measurement Price Calculator plugin error

Viewing 30 posts - 1 through 30 (of 38 total)
  • Author
    Posts
  • #654317

    maja.depetra
    Participant

    Hey. I am using Extendons Woocommerce Measurement Price Calculator plugin. I have already contacted their support, the problem appears only with the Woodmart theme. So they referred me to you guys. The problem: when I want to add several pieces of a product, an error appears – in the screenshot. It affects every product. Thanks in advance for your help.

    #654329

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please send us a screenshot and a link to the page where we can check this to see what is wrong.

    Kind Regards
    XTemos Studio

    #654343

    maja.depetra
    Participant

    Sorry, I didn’t notice the screenshot didn’t add. Page: https://depetra.pl/

    Attachments:
    You must be logged in to view attached files.
    #654347

    Artem Temos
    Keymaster

    Please disable all plugins that are not related to our theme and send us your admin access. Also, allow us to switch between themes to see how it works with the default theme.

    #654350

    maja.depetra
    Participant

    Please provide your email, then I will create a user.

    #654361

    Artem Temos
    Keymaster

    You can use any random email and share the username and password via the Private content field.

    #654376

    maja.depetra
    Participant

    Here you are.

    #654500

    Artem Temos
    Keymaster

    Sorry, but the password seems to be wrong and we can’t enter the dashboard.

    #654501

    maja.depetra
    Participant

    Please, try again.

    #654502

    maja.depetra
    Participant

    Sorry, don’t know why the old paste.

    #654504

    maja.depetra
    Participant

    I have no idea what’s going on – I paste a new one, check it a few times and it’s OK, and after sending it another one appears.

    #654565

    Artem Temos
    Keymaster

    Try to use the following service to share your password securely https://onetimesecret.com/
    Send us the link

    #654628

    maja.depetra
    Participant

    Done.

    #654657

    Artem Temos
    Keymaster

    Thank you. Please disable all plugins that are not related to our theme temporarily.

    #654679

    maja.depetra
    Participant

    All disabled.

    #654697

    Artem Temos
    Keymaster

    As we can see, it doesn’t work with the default theme as well. Could you please test from your end?

    #654717

    maja.depetra
    Participant

    On another theme, it’s fine.

    Attachments:
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    #654837

    Artem Temos
    Keymaster

    The price is not changed on your screenshot. Or it shouldn’t change when you adjust the quantity? In this case, what exactly should this plugin do?

    #654848

    maja.depetra
    Participant

    This plugin is not supposed to work in this particular product. In another theme, the price displays and in Woodmart it appears “undefined” if I change from 1 item to, say, 3.

    #654854

    Artem Temos
    Keymaster

    Hello,

    As we can see, the plugin’s JS script triggers special events when our .plus and .minus buttons are clicked. There are no such buttons in other themes. So you need to contact the plugin’s developers and ask them to remove these events since they shouldn’t affect anything. Or we can give you a custom CSS to disable quantity buttons.

    https://gyazo.com/f569c10e3a181433c177246c5991dc3d

    Kind Regards

    #654868

    maja.depetra
    Participant

    I contacted them and here’s what they wrote back: As we showed you in the screenshot, when we change the theme, there is no issue with the plus minus button and the price display.

    It is your theme’s JS which is conflicting with our plugins’ JS events for the quantity buttons.

    If we disable those required events, then it will cause more issues with the price if you increase or decrease the quantity.

    #654875

    Artem Temos
    Keymaster

    The default theme doesn’t have custom buttons that styled with CSS as you can see in our theme. If you want, we can disable our custom buttons and make them look as on the default theme.

    #654885

    maja.depetra
    Participant

    If this is the only solution, then yes.

    #654887

    Artem Temos
    Keymaster

    Here is a custom CSS for this

    div.quantity .plus,
    div.quantity .minus {
    	display: none!important;
    }
    
    div.quantity input[type=number]::-webkit-inner-spin-button, div.quantity input[type=number]::-webkit-outer-spin-button, div.quantity input[type="number"] {
        -webkit-appearance: auto;
        -moz-appearance: auto;
        appearance: auto;
        border-left: 2px solid var(--wd-form-brd-color);
        border-right:2px solid var(--wd-form-brd-color);
        width: 50px
    }
    #654899

    maja.depetra
    Participant

    Unfortunately, it doesn’t work. Can you please try to make it work?

    #654902

    Artem Temos
    Keymaster

    Please send us a screenshot of where you put the code. We don’t see it on your website at the moment.

    #654903

    maja.depetra
    Participant

    You can’t see, because after pasting the code in different places (not at the same time) it still didn’t work, so I removed it.

    #654928

    Artem Temos
    Keymaster

    Please add it now so we can check.

    #654955

    maja.depetra
    Participant

    Done .

    #654966

    Artem Temos
    Keymaster

    We still don’t see it on your website. Please send us a screenshot.

Viewing 30 posts - 1 through 30 (of 38 total)

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