Hello WoodMart Support Team,
I’m experiencing significant performance issues on my website when customers interact with the e-commerce functionality. Specifically, the site is very slow when users click the “Add to Cart” button and also during the checkout process. Below are the details of the issue and what I’ve tried so far:
Issue Details:
Slow Response Times: When a user clicks the “Add to Cart” button or proceeds to place an order, there is a noticeable delay before the action is completed.
Impact on User Experience: The slow performance may lead to frustrated users and potentially lost sales, as the delay might cause customers to abandon the purchase.
Consistent Behavior: The problem occurs consistently across different browsers and devices.
What I’ve Tried:
Clearing Caches: I’ve purged the site’s cache using WP Rocket as well as refreshed the Cloudflare cache, but the issue persists.
Plugin and Theme Updates: All plugins and the WoodMart theme (and its child theme, if applicable) are up-to-date.
Plugin Conflict Checks: I temporarily deactivated non-essential plugins to rule out conflicts; however, the problem did not resolve.
Debugging: I enabled WP_DEBUG in wp-config.php to look for errors, but no clear issues have been identified yet.
Server Health: I reviewed the server logs for PHP errors or timeout issues, and while everything seems within normal parameters, the sluggish behavior continues.
Request for Assistance:
I’m looking for guidance on additional troubleshooting steps or configuration adjustments that might help resolve this slow performance. Has anyone encountered similar issues with the WoodMart theme? Any insights or recommendations would be greatly appreciated.
Thank you in advance for your support!
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