Filters are not working

This topic has 13 replies, 2 voices, and was last updated 4 months ago by Luke Nielsen.

Viewing 14 posts - 1 through 14 (of 14 total)

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April 22, 2025 at 3:17 pm #655813

ameerdanishpiracha
Participant

Hi , filters are not working after i updated my website , screenshot

April 22, 2025 at 4:07 pm #655839

ameerdanishpiracha
Participant

its a bit urgent customers are complaining

April 22, 2025 at 5:37 pm #655876

Luke Nielsen
Keymaster

Hello,

Try to regenerate “Regenerate the product attributes lookup table” in Woocommerce > Status > Tools: https://take.ms/LGpvf

In addition, please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering and check the issue. Also, resave permalinks in Dashboard -> Settings -> Permalinks.

I await your response.

Kind Regards,

April 22, 2025 at 5:41 pm #655877

ameerdanishpiracha
Participant

ALready tried point 1 ,

cannot find this option :
In addition, please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering and check the issue.

April 22, 2025 at 5:42 pm #655882

ameerdanishpiracha
Participant

no advance option in /product tab

April 22, 2025 at 5:44 pm #655884

Luke Nielsen
Keymaster

Hello,

Send access to the admin panel so I can look closer at the issue there.

Thank you in advance.

Kind Regards

April 22, 2025 at 5:46 pm #655886

ameerdanishpiracha
Participant

sure logins attached

April 22, 2025 at 5:57 pm #655890

ameerdanishpiracha
Participant

one thing more : this morning filters were not appearing , before i was using widget element marked in red https://snipboard.io/7OdTYg.jpg

i removed those and add widget element marked with green , they started appearing on front page but not working , even if i removed all filters , and just try to filter out via url , it still dont work.

April 22, 2025 at 6:01 pm #655896

Luke Nielsen
Keymaster

Hello,

Could you please clone the current live website and move it to the staging so I can do testing there like disabling plugins, checking the issue on the default theme.

I await your response.

Kind Regards

April 22, 2025 at 6:02 pm #655897

ameerdanishpiracha
Participant

okay , it will approximately take 2 hours for that

April 22, 2025 at 6:09 pm #655901

ameerdanishpiracha
Participant

I have started backups , database size is 3gb alone so it takes while in backup and restore , also ajax is disabled on website , do you know why is that ?

April 22, 2025 at 9:06 pm #655921

ameerdanishpiracha
Participant

Staging url attached , password is same

April 22, 2025 at 9:17 pm #655923

ameerdanishpiracha
Participant

woocommerce update came and it was fixed………..

April 23, 2025 at 11:25 am #656034

Luke Nielsen
Keymaster

Hello,

Glad that after the update of WooCommerce, that issue was fixed.

Always remember that you can reach out to us with any questions you may have.

Kind Regards
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