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Wrong Product Name and desc in Product page

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
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  • #65585

    wilfredcy
    Participant

    It gets the wrong product name when I first time goes to the product pages, it only happens when the computer is new to the website, it only backs to normal after refresh.

    below is the video showing the problem.

    https://www.youtube.com/watch?v=5dsAfLCAPtc

    I already investigated it by deactivating all plugins then activate it one by one, test on other themes, in the end, found out it the redux framework and the Pricing Deal for Woocommerce plugin cause the issue.

    FYI, the Pricing Deal for Woocommerce plugin works fine on other websites and themes.

    Can you help me do the check why this happens since the redux framework is the core plugin in Woodmart?

    Thank

    PS: I already submit a support ticket to Pricing Deal plugin’s author. They already aware the problem and they suggest me the same thing which is deactivated all the plugin at first then activate it one by one.

    #65588

    Hello,

    Please provide full access to your site, we shall check the issue. The access you provided earlier is not valid now.

    Best Regards

    #65591

    wilfredcy
    Participant

    Here:

    #65602

    Artem Temos
    Keymaster

    Sorry, but we can’t find the reason why this plugin causes this error. Are you able to contact plugin’s developers and ask them to troubleshoot this? We can’t do this since we don’t know how this plugin works and its code base. If there will be something that should be changed from our side, we will help you to implement the fix.

    #65688

    wilfredcy
    Participant

    Hello,
    This morning the pricing deal for woocommerce author just email me that there a newest version plugin, so I updated it and the problem is solved.

    #65699

    Artem Temos
    Keymaster

    Great, we are glad that the problem is sorted out.

Viewing 6 posts - 1 through 6 (of 6 total)

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