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Purchase Code

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  • Author
    Posts
  • July 3, 2018 at 2:56 am #65686

    ckluong3
    Participant

    Hi, I just purchased the support extension, May I know where can I get the purchase code so that I can update the extension period. I couldn’t find any code inside the invoice.

    Please advise, thanks.

    July 3, 2018 at 6:19 am #65698

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    You just need to go to your account on our XTemos website and click on “Update” button for your purchase code. https://gyazo.com/151c45799ed6accb58ae0695c2800496

    Regards

    July 3, 2018 at 2:59 pm #65842

    ckluong3
    Participant

    Hi,
    this error came out after I clicked the update button.
    Code can not be updated in the database

    Please advise, thanks.

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    July 3, 2018 at 3:06 pm #65844

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    We will update it manually for you and review why it doesn’t work on our side.

    Regards

    July 5, 2018 at 4:09 pm #66318

    ckluong3
    Participant

    Hi, sorry may I check the status of the update, I can see the expiry date is still not updated. Please let me know if I can help. Thanks.

    July 5, 2018 at 5:16 pm #66322

    Artem Temos
    Keymaster
    Xtemos team

    Don’t worry, it is in our tasks list for one of our developers. He is on the vacation now, will do this job next week.

    July 12, 2018 at 2:29 am #67110

    ckluong3
    Participant

    Hi, Just a gentle reminder that my support duration will be ended in 4 days from now. Appreciate your help to inform your team to look into it before it gets expired and affect my account. Thanks.

    July 12, 2018 at 7:45 am #67138

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    We already fixed this function and updated the code for you. Please, check now.

    July 12, 2018 at 10:25 am #67168

    ckluong3
    Participant

    Hi, Thanks for your help, it is now updated.

    July 12, 2018 at 11:20 am #67174

    Artem Temos
    Keymaster
    Xtemos team

    You are welcome.

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