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Color Option

Viewing 16 posts - 1 through 16 (of 16 total)
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  • July 4, 2018 at 4:26 pm #66008

    ckluong3
    Participant

    Hi, the round circle color option is not showing like the others, please advise.

    Thanks.

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    July 4, 2018 at 5:52 pm #66015

    Elise Noromit
    Member

    Hello,

    Make sure you have added the color attribute to the product placed in the middle http://prntscr.com/k2k1vg

    Here you will find tutorials on how to configure variable products https://xtemos.com/docs/woodmart/woocommerce-tutorials/variable-product/

    Best Regards

    July 5, 2018 at 1:26 am #66045

    ckluong3
    Participant

    Hi, I have created both attributes and variations for the product, and the color option doesn’t show up. In fact, I upload all the products with the same setting, but just only this product’s color option got problem.

    Attached is the setting for attributes and variations for your reference.

    Please advise, thanks.

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    July 5, 2018 at 7:26 am #66085

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins and provide FTP access.

    Best Regards

    July 5, 2018 at 3:09 pm #66308

    ckluong3
    Participant

    Hi, I deactivated all the plugins already.

    Please assist. Thanks.

    July 5, 2018 at 3:13 pm #66310

    Artem Temos
    Keymaster

    The FTP seems to be wrong and we don’t see any files there https://gyazo.com/61031b5198f47724edc79b3ec877f8ea

    July 5, 2018 at 3:59 pm #66317

    ckluong3
    Participant

    Hi, Please try again now, I just changed the directory.
    Thanks

    July 5, 2018 at 5:29 pm #66324

    Artem Temos
    Keymaster

    Could you please check why this product is unavailable https://gyazo.com/f43ef8718ce86023aed25161473e297d ? It may be the root of the problem.

    July 5, 2018 at 6:06 pm #66331

    ckluong3
    Participant

    Hi, I realized the problem is because of this plugin – WooCommerce Multilingual.

    I just tested all the plugin by re-activate one by one, with above WPML plugin activated, the round color option will not show up. You may login and try to deactivate it, you will see the problem.

    Any recommendation to fix this?

    Thanks.

    July 6, 2018 at 6:11 am #66364

    Artem Temos
    Keymaster

    Hi,

    Yes, this problem is related to WooCommerce Multilingual plugin. In the function shown in the screenshot it filters default WordPress get_terms function and instead of slugs it returns names http://prntscr.com/iel4a5
    It shouldn’t do this since it may break a lot of functionality that is not related to our theme only. We are not able to fix it in our theme scope either. Try to contact plugin’s developers for help.

    Regards

    July 10, 2018 at 1:04 am #66773

    ckluong3
    Participant

    Hi,

    1.
    I was advised by WPML developer to temporarily change the theme to a default WordPress such as TwentyFifteen. This is to test out that do the color swatches show for all products? But, is this color swatches function belong to Woodmart theme or any default wordpress site will have this color swatches function?

    2.
    May I know what are the proper procedure to perform this change without losing all my current setting and design with Woodmart theme when I restore it back to Woodmart theme?

    3.
    They says this error could be the conflict with the woodmart theme, is this possible? If it is not, could you provide me some details to show WPML developer that this is not woodmart theme’s issue.

    Please advise, thanks.

    July 10, 2018 at 6:29 am #66799

    Artem Temos
    Keymaster

    Hello,

    We already described the technical part of the problem, you can ask them about this issue with the same explanation.

    Regards

    July 10, 2018 at 7:02 am #66816

    ckluong3
    Participant

    Hi,

    Could you answer all my questions accordingly? I need all the info to get back to the WPML developer.

    Thanks

    July 10, 2018 at 7:03 am #66817

    Artem Temos
    Keymaster

    Sure,

    1. Of course, it will not work with default WordPress theme because it is our theme’s option.

    2. Since it is our theme’s feature, you don’t need to do this.

    3. Already answered.

    July 10, 2018 at 7:08 am #66819

    ckluong3
    Participant

    Hi, Thanks a lot and I will update you again on this.

    July 10, 2018 at 8:25 am #66830

    Artem Temos
    Keymaster

    OK, contact us if you will have any questions.

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