Instagram API — Wont connect

Hi there,
Thanks for your quick reply.

Within the facebook page – I go: Settings > Permissions > Linked Accounts — And it already shows as a connected Instagram account (see screenshot)

So im unsure if this is the issue?

The client gave me their Facebook login, for which they created the facebook page.
Could it be that its trying to connect to their personal facebook and not the business page?

Also im currently im building the new site on a subdomain, and have a public facing under construction page active. (Could these be the issue?) Surely not?

Thanks for your assistance

Sorry – Ignore my previous reply.
The client does have a facebook page yes.
It adds in the process.

I just set a proper page “Username” aka URL for the facebook page, and am attempting to reconnect.

As im unsure of the process:
– The client gave me his facebook login, which created the page
– In the WP backoffice, when i click on the Instagram API connect button – it prompts me to switch accounts to the personal account, before it continues on the reconfigure process.

See screenshot for page showing selected.

• This reply was modified 5 months, 4 weeks ago by n0153529. Reason: I was wrong in my first response

Hi,
So, i can 100% confirm:
There is a Facebook Personal account – With a Business Page + There is a Instagram Business Page linked to that.
In the WP backoffice – in the Woodmark theme settings > API integrations > Instagram API – I click connect, all the details show, everything appears correctly. But on the final screen, still, nothing shows.

I’ve tried everything – so logically we have determine that it faulty.
Thats fine, i’ll use another plugin to achieve this – Just letting you know.

Due to the Instagram API being broken – there are now concerns its causing a Elementor Server 500 error.
Just trying to confirm this is the instagram api causing the issue.
If so we’ll be seeking a function to remove/disable the instagram API widget – and will report back.

If you have anything else thats helpful – please let me know.
Again, i 100% confirm, all accounts are business accounts, and linked (FB > INSTA)

Thanks

Hi,
This issue still persists 5 months later, as im attempting to reconnect again today.

XTemos has successfully connected during the process – as it shows in the Business Integrations list on facebook business tools.
XTemos – Added on 23 Oct 2025
Businesses: Noble Pursuits
Instagram Accounts: noble.pursuits.metal.detecting
Pages: Noble Pursuits Metal Detecting
Show a list of the Pages you manage: Noble Pursuits Metal Detecting
Can this business integration send you notifications: Yes
Who can see that you use this business integration?: Only Me
XTemos uses your information to improve your experience. To learn more about how an app can use this information, view their Privacy Policy. If you contact this app to get support or provide feedback, they may need your user ID: 10101871430896508

So its connected, yet when it takes you back to the XTEMOS instram.php page – it shows nothing here (See screenshot)

This worked! Thank you so much.
I should of tried it – but was sure i was following the correct process.