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Instagram API — Wont connect

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  • May 14, 2025 at 1:12 pm #660586

    n0153529
    Participant

    Hi,

    Via the API integrations > Instagram API > I pressed connect – Went through the motions of selecting my facebook, and instagram accounts, everything went great and pressed save.

    Then shows the grey window XTEMOS “Select your facebook account:”
    Nothing appears here in the list.
    What has happened?

    I’ve tried the reconnect. And checked all my details, everything seems fine.

    Thanks

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    May 14, 2025 at 3:42 pm #660648

    Luke Nielsen
    Keymaster

    Hello,

    This is usually the case when the Instagram account is not linked to Facebook, https://www.facebook.com/help/instagram/176235449218188

    Please recheck it, connect it and let me know the result.

    Kind Regards

    May 14, 2025 at 4:38 pm #660662

    n0153529
    Participant

    Hi there,
    Thanks for your quick reply.

    Within the facebook page – I go: Settings > Permissions > Linked Accounts — And it already shows as a connected Instagram account (see screenshot)

    So im unsure if this is the issue?

    The client gave me their Facebook login, for which they created the facebook page.
    Could it be that its trying to connect to their personal facebook and not the business page?

    Also im currently im building the new site on a subdomain, and have a public facing under construction page active. (Could these be the issue?) Surely not?

    Thanks for your assistance

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    May 14, 2025 at 4:52 pm #660670

    Luke Nielsen
    Keymaster

    Hello,

    Most likely, you do not have a business page:

    https://www.facebook.com/business/help/473994396650734?id=939256796236247

    Kind Regards

    May 14, 2025 at 5:50 pm #660692

    n0153529
    Participant

    Sorry – Ignore my previous reply.
    The client does have a facebook page yes.
    It adds in the process.

    I just set a proper page “Username” aka URL for the facebook page, and am attempting to reconnect.

    As im unsure of the process:
    – The client gave me his facebook login, which created the page
    – In the WP backoffice, when i click on the Instagram API connect button – it prompts me to switch accounts to the personal account, before it continues on the reconfigure process.

    See screenshot for page showing selected.

    • This reply was modified 2 months ago by n0153529. Reason: I was wrong in my first response
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    May 15, 2025 at 9:40 am #660782

    Luke Nielsen
    Keymaster

    Hello,

    Okay, check whether the Instagram has a business account like show here – https://www.facebook.com/business/help/502981923235522

    Then make sure whether it’s connected to the Facebook – https://prnt.sc/OLG8FY0qd8Sb

    https://xtemos.com/docs-topic/how-to-setup-instagram-api/

    I await your response.

    Kind Regards

    May 15, 2025 at 3:30 pm #660953

    n0153529
    Participant

    Hi,
    So, i can 100% confirm:
    There is a Facebook Personal account – With a Business Page + There is a Instagram Business Page linked to that.
    In the WP backoffice – in the Woodmark theme settings > API integrations > Instagram API – I click connect, all the details show, everything appears correctly. But on the final screen, still, nothing shows.

    I’ve tried everything – so logically we have determine that it faulty.
    Thats fine, i’ll use another plugin to achieve this – Just letting you know.

    Due to the Instagram API being broken – there are now concerns its causing a Elementor Server 500 error.
    Just trying to confirm this is the instagram api causing the issue.
    If so we’ll be seeking a function to remove/disable the instagram API widget – and will report back.

    If you have anything else thats helpful – please let me know.
    Again, i 100% confirm, all accounts are business accounts, and linked (FB > INSTA)

    Thanks

    May 15, 2025 at 3:41 pm #660958

    Luke Nielsen
    Keymaster

    Hello,

    In this case, send me access to the admin panel, Instagram account and Facebook so we can check what is wrong there.

    Kind Regards

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