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‘Apply Coupon’ works as ‘Place Order’ button when checking out

Viewing 18 posts - 1 through 18 (of 18 total)
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  • #667342

    phianhtao
    Participant

    Hi guys,

    Currrently I’m experiencing a checkout issue on my website is that when click ‘Apply Coupon’ while checking out, it will request to accept terms and condition, then automatically complete the purchase without applying coupon for that order.

    After some testing round, the conflict happens when I activate both Woodmart (and Woodmart Child) them with the Elementor on. When I deactivated both of them and switched to random Storefront theme, the buttons, applying coupon work properly.

    Please help me investigate and resolve this issue.

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    #667409

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

    Best Regards,

    #667448

    phianhtao
    Participant

    Hi,

    I agree on your opinion about the conflict might occur when actiavate 3rd party plugin. As i mentioned in the ticket, my assumption for this might come from both the plugin (Elementor) and the theme (Woodmart).

    However when I tried to deactivate the Elementor plugin, I couldn’t proceed the checkout because there’s not payment method/infor to fill in and complete the purchase.

    Please find the login detail in the extra info below and help me investigate it.

    #667569

    Hello,

    Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

    Looking forward to collaborating with you!

    Best Regards,

    #667782

    phianhtao
    Participant

    Okay.

    #667888

    Hello,

    The issue is with your checkout page layout. I’ve disabled it for now from your staging site, and the coupon field is working fine. Please check back your site and check how it works.

    Best Regards,

    #668011

    phianhtao
    Participant

    Hi,

    I just quick check on staging site and see that it works fine. However this checkout layout might not what’s I need, and in the future, I might change it for optimization.

    Next, how do I know the root cause and how to resolve it on the production site? Please let me know in detail or

    #668036

    phianhtao
    Participant

    Further more, this might related to this current issue, I just want to clarify: When uploading new products on our website, I’ve used to used one template, and so far it’s good.

    Today when I tried to reused that template for new product batch, I’ve got the notificaiton ‘Invalid product type’.

    Please find the template, csv file attached to this message.

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    #668041

    phianhtao
    Participant

    Further note

    #668109

    Hello,

    01. I’ve checked your current checkout layout, and the issue seems to come from the position of the coupon form. Right now, it is placed under the subtotal and order review section, and after the checkout form, which causes the conflict.

    When the coupon field is placed before the order form, it works correctly without triggering the unexpected order submission.

    To resolve this on your production site, I recommend moving the coupon form above the checkout form—ideally, just after the order summary or near the top of the page. This will prevent the issue you’re experiencing and ensure proper functionality.

    Now I have solved the issue on your staging site, please check back your site and check the issue.

    02. Please share some screenshots of the issues you’re encountering. This will help me analyze the problem and provide you with the best possible solution.

    Best Regards,

    #668271

    phianhtao
    Participant

    01. Okay, I will review and test again with your suggestion.

    02. I will attach the image below

    • This reply was modified 2 months ago by phianhtao.
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    #668328

    Hello,

    The “Invalid product type” error usually means that the product_type column in your CSV file contains a value that WooCommerce doesn’t recognize.

    Open your CSV file in Excel or a text editor > check the product_type column > Make sure all values are valid WooCommerce product types.

    For more details, follow this WooCommerce documentation:
    https://woocommerce.com/document/product-csv-importer-exporter/

    Best Regards,

    #668788

    phianhtao
    Participant

    Okay I will close two topics above and want to move to the next topic about Delivery Calendar within checkout page also.

    Currently while choosing delivery date, the calendar will be fade into the others information. Please help me investigate and fix this.

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    #668802

    Hello,

    Try to add the following code snippet to the Custom CSS area in Theme Settings.

    body.woocommerce-checkout .ui-datepicker {
        z-index: 99999 !important;
        background: #fff;
        box-shadow: 0 5px 15px rgba(0,0,0,0.1);
        position: absolute !important;
    }

    Best Regards,

    #668906

    phianhtao
    Participant

    Hi, I just popup my concern about the checkout form topic above, I really want move it in the order detail,summary in stead of staying at the top of the checkout page because it’s weird.

    Do we have any solutions for this?

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    #669027

    Hello,

    Unfortunately, it is not possible. HTML structure does not allow solving it. Such modification requires complicated WooCommerce code customization, which is not covered by our support.

    Best Regards,

    #669153

    phianhtao
    Participant

    Close ticket

    #669288

    Hello,

    You’re very welcome! If you need anything else, feel free to reach out!

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards,

Viewing 18 posts - 1 through 18 (of 18 total)

The topic ‘‘Apply Coupon’ works as ‘Place Order’ button when checking out’ is closed to new replies.