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Issue with Checkout Not Redirecting to Order Confirmation Page

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • June 30, 2025 at 9:18 pm #670725

    miguel.amaro
    Participant

    Hi,

    I’ve recently installed the official version of the WoodMart theme, and everything is working well except for one critical issue.

    When a customer completes the checkout process — including entering all payment details and submitting the order — they are not redirected to the “Order Received” or “Thank You” page. Instead, the page either reloads or stays stuck without confirming the purchase, even though the payment is processed correctly.

    Can you help me understand why this is happening?
    I’m using WooCommerce with [insert payment gateway here — e.g., Stripe, EuPago, etc.], and this issue only started after setting up the theme.

    Thanks in advance for your support.

    Best regards,
    Miguel

    July 1, 2025 at 12:39 pm #670863

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Navigate to Theme Setting > Shop > Thank you page -> enable the option Default ‘Thank you page” content. https://prnt.sc/7cZorFEbkLeb

    If the issue remains, share the WordPress login details so I can further check on your site and give you a possible solution.

    Best Regards,

    July 1, 2025 at 6:38 pm #670978

    miguel.amaro
    Participant

    Hello, i already make that change and the problem mantains.

    Here you have the wordpress acess to try to understand and solve the problem:

    username: Apoio
    password: colchao123!abc

    Thank you in advance

    July 2, 2025 at 10:48 am #671110

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your site and updated the core plugin on your site, and placed a test order on your site, and the thank you page is working fine.

    See Screenshot for clarification: https://ibb.co/RdkXJYH

    Please check back your site and check the issue. If you have any questions, feel free to contact us.

    Best Regards,

    July 2, 2025 at 2:37 pm #671190

    miguel.amaro
    Participant

    Hello, sorry, but the problem is still not fixed. I see your screenshot, but I did multiple tests by applying the coupon “teste” to avoid spending so much in real-life tests, and the payment is successful, but the “thank you” page never appears. It always reloads to the checkout page… Please check again. Maybe it is a more difficult problem to solve.

    test outside of the wordpress as a normal cliente would do. use the coupon “teste2” it will be 100% discount.

    July 2, 2025 at 2:45 pm #671196

    miguel.amaro
    Participant

    Ok, I did the test with the coupon “teste2,” and it worked fine. The problem is always when you put in your bank details, you actually have to spend money on the website. In this case, the “thank you” page never appears, although the payment is successful.

    So, in my opinion, the problem is always when you have to put in your card details to do the payment. For some reason the payment is successful, but the “thank you” page does not appear.

    Could you try to fix this? Thank you in advance.

    July 2, 2025 at 3:47 pm #671228

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme’s issue or not?

    Best Regards,

    July 7, 2025 at 2:39 pm #672177

    miguel.amaro
    Participant

    Hello, I just tried to make a purchase with a default WordPress theme, TwentyTwenty-Three, and the process worked totally fine. The payment was successful, and the thank you page appears, so it’s clearly a problem with the theme Woodmart.

    Please help me fix this since this is delaying the launch of the website. Thank you in advance.

    Attachments:
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    July 7, 2025 at 3:43 pm #672211

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you..

    If the issue persists, please provide us with dummy bank card details in the private area so we can perform a live transaction test directly on your site. This will help us further investigate and identify what might be preventing the proper redirect to the thank you page.

    Best Regards,

    July 7, 2025 at 8:24 pm #672290

    miguel.amaro
    Participant

    Hello, so I deactivated all plugins, maintaining only 3—WooCommerce, WooPayments, and Woodmart Core—and the problem remains… I changed the theme, and with only these 3 plugins activated, it worked—the payment was successful, and the thank you page appeared.

    So the problem is not with the plugins; it is something related to the Woodmart plugin. Please help me solve this problem; it is clearly something with the Woodmart theme. The bank details always work; I already did many tries with different cards, and the money is always paid, but with the theme Woodmart, the thank you page never appears, and with other themes, the process is ok.

    Can you please confirm where to securely share the dummy card details (e.g. via your ticket system or private area)?

    Attachments:
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    July 8, 2025 at 10:58 am #672378

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We have a private area (below the message area): which is visible to moderators only so you can leave dummy details there.

    Best Regards,

    July 9, 2025 at 5:58 pm #672749

    miguel.amaro
    Participant

    Hello, ok i created a card for testing the payments. please apply the code “teste” for the extra discount. the information is in the extra information area. please help me solve this problem, i need to launch the website. thank you in advance.

    July 10, 2025 at 11:20 am #672831

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I’m sorry, but the account details you provided are resulting in an error after placing an order: “Your card was declined for making repeated attempts too frequently or exceeding its amount limit.”

    Kindly provide alternative details so I can proceed further with the process.

    Best Regards,

    July 10, 2025 at 3:41 pm #672915

    marocwear
    Participant

    hello
    i got the same problme so any solution please

    July 10, 2025 at 5:56 pm #672926

    miguel.amaro
    Participant

    Hello, you have to apply the coupon “teste” so that it gives a 99% discount and therefore makes more payment tests with this card.

    Do it in the product “Comfort Foam” in the size 90×200. I have created a new card with some money you can spend on tests. Please fix this as soon as possible. Thank you in advance.

    July 11, 2025 at 9:04 am #673026

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. The problem was caused by a custom JS code added in Theme Settings > Custom JS. I’ve commented out the code, and the Thank You page is now displaying correctly with card payment.

    See Screenshot for clarification: https://postimg.cc/H8kHfMrh

    Check back your site after completely clearing the browser cache and check the issue.

    Best Regards,

    July 15, 2025 at 11:26 pm #674395

    marocwear
    Participant

    its ok now but main my website in mobile version its not working good

    July 16, 2025 at 10:55 am #674465

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please share some screenshots of what’s not working properly on mobile? This will help me better understand the problem and provide you with a suitable solution.

    Best Regards,

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