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html mega menu not working with Licensed version

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • August 2, 2025 at 4:53 pm #677583

    cg019741918
    Participant

    Mega menu at Shop portion not working with html menu!

    August 4, 2025 at 9:28 am #677676

    Hung Pham
    Keymaster

    Hi cg019741918,

    Thanks for reaching to us and appreciate your patience.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards,
    Hung PD

    August 4, 2025 at 9:41 am #677682

    cg019741918
    Participant

    Thanks for response. Here attaches the detail you asked for.

    August 4, 2025 at 10:23 am #677826

    Hung Pham
    Keymaster

    Hi cg019741918,

    Thanks for details.

    I checked site, and you did not select Mega Menu for Shop menu item.

    Please read through our documentation https://xtemos.com/docs-topic/create-mega-menu/

    Best Regards,
    Hung PD

    August 4, 2025 at 10:42 am #677829

    cg019741918
    Participant

    Please find details again

    Attachments:
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    August 4, 2025 at 2:56 pm #677902

    cg019741918
    Participant

    Not Solve yet.

    Attachments:
    You must be logged in to view attached files.
    August 5, 2025 at 8:57 am #678022

    Hung Pham
    Keymaster

    Hi cg019741918,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Thanks for your patience.

    Kind Regards,
    Hung PD

    August 5, 2025 at 10:37 am #678033

    cg019741918
    Participant

    do it

    August 5, 2025 at 1:27 pm #678076

    Hung Pham
    Keymaster

    Hi cg019741918,

    I kindly recommend you to purge the cache of CDN, clear browsers cache, disable CloudFlare CDN temporarily and double check the issue.

    Regards,
    Hung PD

    August 5, 2025 at 2:21 pm #678096

    cg019741918
    Participant

    Disable Cloud Flare

    August 5, 2025 at 2:42 pm #678105

    cg019741918
    Participant

    CND Paused & cached cleaned

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