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html mega menu not working with Licensed version

Viewing 21 posts - 1 through 21 (of 21 total)
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    Posts
  • August 2, 2025 at 4:53 pm #677583

    cg019741918
    Participant

    Mega menu at Shop portion not working with html menu!

    August 4, 2025 at 9:28 am #677676

    Hung Pham
    Participant

    Hi cg019741918,

    Thanks for reaching to us and appreciate your patience.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards,
    Hung PD

    August 4, 2025 at 9:41 am #677682

    cg019741918
    Participant

    Thanks for response. Here attaches the detail you asked for.

    August 4, 2025 at 10:23 am #677826

    Hung Pham
    Participant

    Hi cg019741918,

    Thanks for details.

    I checked site, and you did not select Mega Menu for Shop menu item.

    Please read through our documentation https://xtemos.com/docs-topic/create-mega-menu/

    Best Regards,
    Hung PD

    August 4, 2025 at 10:42 am #677829

    cg019741918
    Participant

    Please find details again

    Attachments:
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    August 4, 2025 at 2:56 pm #677902

    cg019741918
    Participant

    Not Solve yet.

    Attachments:
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    August 5, 2025 at 8:57 am #678022

    Hung Pham
    Participant

    Hi cg019741918,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Thanks for your patience.

    Kind Regards,
    Hung PD

    August 5, 2025 at 10:37 am #678033

    cg019741918
    Participant

    do it

    August 5, 2025 at 1:27 pm #678076

    Hung Pham
    Participant

    Hi cg019741918,

    I kindly recommend you to purge the cache of CDN, clear browsers cache, disable CloudFlare CDN temporarily and double check the issue.

    Regards,
    Hung PD

    August 5, 2025 at 2:21 pm #678096

    cg019741918
    Participant

    Disable Cloud Flare

    August 5, 2025 at 2:42 pm #678105

    cg019741918
    Participant

    CND Paused & cached cleaned

    August 6, 2025 at 8:53 am #678198

    Hung Pham
    Participant

    Hi cg019741918,

    Please double check, I tested on incognite browser and everything worked well https://ibb.co/LDnzQZTZ

    Regards,
    Hung PD

    August 6, 2025 at 10:25 am #678216

    cg019741918
    Participant

    Not fixed, please recheck

    Attachments:
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    August 6, 2025 at 12:07 pm #678259

    cg019741918
    Participant

    Please read below

    August 6, 2025 at 12:42 pm #678277

    Hung Pham
    Participant

    Hi cg019741918,

    It’s strange. I deleted the menu and created the new one. Please double check.

    Thanks for your patience.

    Regards,
    Hung PD

    August 6, 2025 at 2:17 pm #678303

    cg019741918
    Participant

    Its fixed. Thanks a lot, but still problem please check footer

    Attachments:
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    August 7, 2025 at 11:40 am #678448

    Hung Pham
    Participant

    Hi cg019741918,

    Please double check.

    Best Regards,
    Hung PD

    August 7, 2025 at 12:29 pm #678467

    cg019741918
    Participant

    All problem sorts out. Thanks.

    August 7, 2025 at 12:32 pm #678468

    cg019741918
    Participant

    Have a simple question!

    August 7, 2025 at 5:29 pm #678519

    cg019741918
    Participant

    All solved, many thanks.

    August 8, 2025 at 9:32 am #678595

    Hung Pham
    Participant

    Hi cg019741918,

    Glad to hear your issue has been resolved. And hope you can share you feedbacks here https://tally.so/r/w4l54k

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

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