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Issues installing theme

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  • August 22, 2025 at 9:49 am #681501

    jairaj.lotlikar
    Participant

    The error says-
    “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”
    We have updated the settings in cPanel and also increased the server-level max_execution_time to 600 seconds. Please find the images attached. Please look into this on urgent basis, as the client wants to go live tomorrow, on 23rd August

    Theme– https://woodmart.xtemos.com/demo-coffee/demo/coffee/

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    August 22, 2025 at 10:12 am #681515

    Artem Temos
    Keymaster

    Hello,

    Please keep all plugins that are not related to our theme temporarily turned off so we can check what is wrong.

    Kind Regards

    August 22, 2025 at 10:31 am #681519

    jairaj.lotlikar
    Participant

    Deactivated plugins

    August 22, 2025 at 2:17 pm #681614

    jairaj.lotlikar
    Participant

    Hey Artem, are you looking into this?

    August 22, 2025 at 6:36 pm #681652

    Artem Temos
    Keymaster

    Hello,

    It seems like your server somehow blocks all the ongoing requests to external servers to download images. We tried different servers and always get the same error. Try to contact your server provider’s support for help on this matter.

    https://gyazo.com/1926f3f183422b4608e69541b7e2f80c
    https://gyazo.com/162f159a01855392ffbaf350cc6a6423

    Kind Regards

    August 25, 2025 at 11:02 am #681873

    jairaj.lotlikar
    Participant

    I checked with server team we are not blocking any requests to external server and also the parameters are increased on server and cpanel level as well
    max_execution_time – 600
    upload_max_filesize – 128M
    memory_limit – 1024M
    max_input_vars – 10000

    August 25, 2025 at 11:08 am #681876

    Artem Temos
    Keymaster

    In this case, why can’t these requests be complete? If you open both URLs in the browser, the images can be reached. But they can’t be opened only from your server. You can also do this test with any image on the internet.

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