Checkout Page Checkbox Issue on Mobile (also sometimes on Desktop)

This topic has 3 replies, 2 voices, and was last updated 15 hours, 37 minutes ago by Hung Pham.

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August 30, 2025 at 2:23 pm #683387

shweta
Participant

On the checkout page, the checkboxes for

* “Create an account?”
* “Ship to a different address?”

are not working properly.

Observed Behavior:

* The checkbox does not toggle when tapped directly.
* The full label text is also not clickable. Only when the user clicks on the letter “a” (or sometimes just a small area to the right of the checkbox) does it toggle.
* This happens consistently on mobile, and occasionally on desktop as well.

Impact:

* Poor checkout usability and user confusion.
* Customers may think the checkboxes are broken or unresponsive.

Please check and fix so that the entire label text and the checkbox area respond properly when clicked or tapped.

**Priority:** High (affects checkout experience)

Find the video attached

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September 1, 2025 at 4:21 pm #683701

Hung Pham
Keymaster

Hi shweta,

Thanks for reaching to us and appreciate your patience.

I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and WooCommerce plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

Regards,
Hung PD

September 1, 2025 at 6:05 pm #683734
shweta
Participant
It is working fine in twenty twentyfive. I dont think there is any issue as above but the checkbox is linked to text in checkout fields

– “Create an account?”
– “Ship to a different address?”

This means if we click on the text written next to checkbox, it works very smoothly (On mobile and desktop and ipad, all three).

While clicking precisely on the checkbox, it is not very smooth, can you please check. I would not say not working but not very smooth.

Problem video: https://drive.google.com/file/d/19lCZbiIKVPC8DlRAsbIZ2i3jnikNbjl5/view?usp=drivesdk
- This reply was modified 2 days, 7 hours ago by shweta. Reason: Video Added
September 3, 2025 at 9:34 am #684069
Hung Pham
Keymaster
Hi shweta,

Thanks for your patience.

I double checked and found that there is an hidden div on mobile overlap these checkboxes https://ibb.co/8n0D9vXd

Please add the below Custom CSS code to Theme Settings > Custom CSS > Custom CSS for mobile and check again.
```
body:not(.sfm-body-pushed) .sfm-rollback{
    z-index: 0;
}
```
Regards,
Hung PD
Author

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