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Woodmart woocommerce product filters does not work when logged out

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • September 2, 2025 at 8:29 pm #683998

    gspo84
    Participant

    Good evening. My website product filters does not work when i log out from admin panel. Please check and help with that problem

    September 4, 2025 at 7:26 am #684275

    Hung Pham
    Participant

    Hi gspo84,

    Thanks for reaching to us and appreciate your patience.

    I checked your site as a guest user and filters worked well. Please let me know if you resolved the issue.

    Regards,
    Hung PD

    September 4, 2025 at 9:58 pm #684532

    gspo84
    Participant

    Of course no. Just ckecked out now. No one filter works for product categories. For example check screenshot product category and click on 6 filter (I selected)

    Attachments:
    You must be logged in to view attached files.
    September 5, 2025 at 10:22 am #684628

    Hung Pham
    Participant

    Hi gspo84,

    It worked perfectly on my end. Please watch recorded video for better understanding https://go.screenpal.com/watch/cTQhi3nobd1

    Please double check.

    Best Regards,
    Hung PD

    September 7, 2025 at 2:15 pm #684888

    gspo84
    Participant

    Oh my god. I cant understand whats the problem . I have checked mith my mobile phone and the problem exists. Can you help me what can be the problem?

    September 7, 2025 at 6:13 pm #684900

    Hung Pham
    Participant

    Hi gspo84,

    Thanks for your patience.

    I kindly recommend you to purge the cache of CDN, clear browsers cache, disable CloudFlare CDN temporarily and double check the issue.

    Regards,
    Hung PD

    October 28, 2025 at 3:28 pm #693192

    gspo84
    Participant

    Hello .
    I have done almost everything , checked from several devices where we visit first time, I mena no cache , no cdn worked there. No change.
    When I log in everything works well, when i log out , product category filters does not work.
    I have paid for support , so please do everything to solve my problem

    October 28, 2025 at 3:58 pm #693203

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    October 28, 2025 at 5:26 pm #693224

    gspo84
    Participant

    here

    October 29, 2025 at 10:13 am #693300

    Artem Temos
    Keymaster

    Hello,

    We’ve disabled all plugins that aren’t related to our theme and switched to the parent theme. Now, the filters should work correctly. Please test them from your end now.

    Kind Regards

    October 29, 2025 at 3:32 pm #693413

    gspo84
    Participant

    Look at the screen record. I found our that some of the filters are working correctly, some of them not. Please check and kindly solve it.

    October 29, 2025 at 3:34 pm #693414

    gspo84
    Participant

    I have sent screen record, please check

    October 29, 2025 at 3:35 pm #693415

    gspo84
    Participant

    I found out that some filters still does not work.

    October 29, 2025 at 4:46 pm #693433

    Artem Temos
    Keymaster

    I’m not sure how to reproduce this but everything works correctly at the moment. Here is a screenshot https://gyazo.com/de3e4a3456965e6d1196eedb4c62b176
    Note that we were able to see the issue when plugins were activated. So most likely, it is somehow related to the installed plugins.

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Viewing 14 posts - 1 through 14 (of 14 total)