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Predefined layouts (checkout) – payment problem

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  • September 12, 2025 at 3:13 pm #686126

    SZenko
    Participant

    Hello,

    When I enable the predefined checkout layout/checkout in Woodmart, I run into issues with payment methods:

    For credit card payments, no fields appear to enter card details. Error occurs on the top.

    When switching to PayPal, the payment process doesn’t proceed. Also an error occurs.

    If I disable the Woodmart checkout and use the default WooCommerce checkout, everything works correctly.

    Could you please help me fix this issue?

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    September 13, 2025 at 12:42 pm #686272

    Hung Pham
    Keymaster

    Hi SZenko,

    Thanks for reaching to us and appreciate your patience.

    1. You can try custom layouts for a product page, which is built with the WoodMart WooCommerce builder. WoodMart has a special widget called Hook in Elementor that you can place to your custom layout and then the plugin will be able to add its custom content there. But I don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.
    https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

    Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    2. Or use Payment methods widget to see if it works https://prnt.sc/cDvuFe9t1B3w

    Regards,
    Hung PD

    September 15, 2025 at 10:02 am #686394

    SZenko
    Participant

    Hi Hung,
    thanks for your reply.

    I might have misunderstood your answer 🙂 Just to clarify: I am not using Elementor (att.) or any custom product/checkout layouts.

    The issue happens only when I enable the Woodmart predefined checkout layout. (att)

    With the default WooCommerce checkout(disabled woodmart predefined) → payment methods (credit card, PayPal) work correctly. (but I would like to use Woodmart predefined)

    With the Woodmart checkout → no credit card fields are shown and PayPal doesn’t proceed. (att in previous post)

    I am using the official WooCommerce Braintree Payment Gateway plugin. Could you please advise if the predefined checkout needs any additional configuration, or if this is a compatibility issue?

    Thanks in advance for your help!
    Best regards,
    SZ

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