Import AJAX problem. Please, try import data manually.
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Hello I Have a Problem.
Import AJAX problem. Please, try import data manually.
I need an urgent solution
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Hello,
Thank you so much for contacting our support center.
Please, disable all external plugins and enable WP debug in wp-config.php file. Then, send us your admin and FTP access so we can check it.
Kind Regards
XTemos Studio
I have already set ” define(‘WP_DEBUG’, true); ”
Where I send you access to FTP and Administrator ?
Regards
You can post it here, in the private content field.
Please I need an urgent solution for this topic.
Thank you
Hello,
Please provide your credentials here in private area we shall do our best to help you.
You have not provided the access.
Best regards
sending right now
I send to you,
WordPress administrator access
FTP access
THNKS.
Hello,
We can login neither your site admin or FTP. Please check the access, disable all the blocking and restricting plugins/settings.
Best Regards
I just entered, attached new private message and new screenshots
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Hello,
Still cannot log in http://prntscr.com/kbw5kl
Also, we need your site admin access.
Best Regards
I send to you
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Hello,
We cannot see your site in Chrome. We can only see via VPN at the same time we cannot log in even through VPN.
Check with your host, if you have any blocking by country, deactivate it for a while.
Best Regards
Thank you very much, I’ll see what happens.
Grateful of you
Hello,
As soon as your site workable, please contact us.
Best Regards
Yes thanks, I have already sent the request.
Thank you
Dear, those of the hosting inform me:
NOTE: I sent you a private message with the key
Along with saying hello, I inform you that we do not have FTP blocking abroad.
In relation to the hosting codes, they were sent to the contact email.
You can try disabling “Mod Security” in the Cpanel as it may be causing a security lock and try to install what it indicates.
Here is a video that demonstrates that we can’t reach your website from our country and it works via VPN only. It means that we are not able to connect your server files as well because of this country restriction on your server and you can see this on the video as well.
(Video sent via email)
First thank your goodwill, thank you very much.
Second, what do you recommend, change of hosting?
Thank you
regards
Yes, you can try some trial hosting server or VPS and test our theme there.
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