Loaded product videl can’t work
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Hi,
pls help to check , during adding new products, I uploaded the local MP4 Video, but it can’t work. in the front page I can’t find the video, is there anything wrong.?
the product link as below:
https://lanversestudio.com/shop/ring/classic-daily-natural-myanmar-ruby-ring/?preview=true
Best regards
Cathy
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Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check and give you a possible solution.
Best Regards,
I have tried to deactive the plugins one by one, but the bug still exit, I can’t upload any video into my products. it seems the bug of woodmart.
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Hello,
I have tested this issue on our test site and the product video is working fine.
Try to increase the PHP Max Input Vars parameter to 10000 or higher in your PHP configuration. You can contact your hosting provider for help on this matter and check how it works.
Please follow this guide and configure the recommended PHP limits.https://xtemos.com/docs-topic/requirements-wordpress-set-up/
If the issue remains, Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
Looking forward to collaborating with you!
Best Regards,
.
