Products disappear from shop page
-
Hello,
The problem is that products disappear from the https://lightconcept.ee/shop page. But if I log into the store’s admin panel through my hosting account (not /wp-admin), the products appear. After some time (a day or two) the goods disappear again. I also installed a copy of our shop on another server, and the products still appear. I also found a similar issue on your forum.
https://xtemos.com/forums/topic/warning-on-php-does-not-load-the-products-in-shop-page/
I wrote to hosting support about this issue but they claims the problem is in the theme code.
Hello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
It’s a working e-shop, and if I switch to another theme, it will look different because all settings are made for the Woodmart theme. I can’t switch theme and wait untill products disappear again.
Hello,
The products displayed on the shop page are managed by WooCommerce, not the theme itself. To verify this, you can switch to the default theme and check if the products are still displayed. If they are, it indicates a problem with WooCommerce rather than the theme.
Kind Regards
Ok, I will create a staging website and will try to switch to the default theme and then check if this issue persists but here is the ticket with the same issue
https://xtemos.com/forums/topic/shop-page-disappears-periodically/
The issue is different and doesn’t look the same. Please create a staging website and test how it works with the default theme to see if it is something related to WoodMart.
.
