Mobile menu does not open on mobile

This topic has 11 replies, 3 voices, and was last updated 2 hours, 12 minutes ago by Artem Temos.

Viewing 12 posts - 1 through 12 (of 12 total)

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October 9, 2025 at 10:31 am #689827

rositalfp
Participant

Hi,

I work on Woodmart. can see the mobile menu in the header builder.
while on the mobile site, mobile menu hamburger icon appears but the menu itself does not open.
url changes to https://rosita-nadlan.co.il/# (including the number sign)
what should I do?

Thank you,
Rosita

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October 9, 2025 at 10:53 am #689839

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

October 10, 2025 at 11:50 am #690030

rositalfp
Participant

Hi, I disabled the plugins but it didn’t work.
Provided are the admin access in the private area.
Thank you

October 10, 2025 at 11:52 am #690033

Artem Temos
Keymaster

Sorry, but we can’t open your website and get the following error https://gyazo.com/973af550e8ca9c60985e4d891a260384

October 12, 2025 at 8:00 am #690429

rositalfp
Participant

hi, please try again, we changed the access.
Thank you

October 12, 2025 at 2:12 pm #690449

rositalfp
Participant

can you please check this out? I have the website live and the mobile menu does not work.
thank you

October 13, 2025 at 12:31 pm #690581

Bogdan Donovan
Keymaster

Hi,

Could you please disable all third-party plugins that are not related to the theme’s operation, or grant us permission to disable plugins so we can help identify the cause of the problem?

Kind Regards

October 15, 2025 at 9:29 am #690937

rositalfp
Participant

I disabled them all, please check what causes the problem.

Thank you

October 15, 2025 at 10:14 am #690945

Artem Temos
Keymaster

As we can see, some plugins are still enabled. Could you please temporarily turn them off or allow us to do this?

October 15, 2025 at 10:18 am #690949

rositalfp
Participant

sorry for that, please try again

October 15, 2025 at 10:20 am #690951

rositalfp
Participant

i see that it works now, but the theme is not RTL

October 15, 2025 at 12:27 pm #691007

Artem Temos
Keymaster

Try activating each plugin one by one and check this function after each activation. This will help you identify which plugin is causing the issue.

Kind Regards
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