We deactivated the Elementor Pro plugin and it worked so we got in touch with the Elementor support and they sent us this message,
“Hello there,
I completely understand your reasoning; however, after thorough testing on our side, I can confirm that Elementor Pro works correctly with WooCommerce’s checkout and thank-you flow in a clean environment. We’ve verified this using the default Hello Elementor theme and other standard setups — the redirection and Purchase Summary display function as expected.
It’s important to note that Elementor and Elementor Pro are developed, tested, and optimized specifically for the Hello Elementor theme, which is our official theme. While many other themes may work well with Elementor, we cannot guarantee full compatibility or make code-level changes in our plugin to adapt it to third-party themes. There are thousands of themes on the market, and maintaining compatibility with all of them is not technically feasible.
Since the issue occurs only under specific configurations and not in a standard Elementor + WooCommerce environment, this indicates a compatibility or custom-hook conflict in your current setup, rather than a core Elementor Pro bug.
At this stage, the best next step would be to have the theme developers review how their code handles the thank-you page redirect when Elementor Pro is active, particularly if they are using custom overrides or template replacements for the WooCommerce checkout endpoint.
If Elementor and WooCommerce function correctly with the Hello Elementor theme — which our testing confirms — this demonstrates that the core functionality works as intended, and any adjustments would need to be handled on the theme’s side.”
So since your theme is Elementor compatible please check what might be the issue and help us find a reasonable solution. Or let us know what should we tell elementor team to check.
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