Hello XTemos Support Team,
I’m experiencing a critical error after trying to import a WoodMart demo.
Here are my details:
• Website: https://wepaint-store.co.il/
• WordPress version: 6.8.3
• Active theme: WoodMart Child (version 1.0.0)
• Parent theme: WoodMart (latest version from ThemeForest)
• PHP version: 8.1 (was 7.4.33 before update)
• Hosting providers tested: Hostinger and JetServer (same issue on both)
Error message during import:
“The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”
After import, when I try to create or open a page with Elementor, I get:
“There has been a critical error on this website.”
WordPress also sent this automated message:
“WordPress caught an error with your theme, WoodMart.”
What I already tried:
– Increased PHP limits (execution time = 360s, memory = 1536M, upload/post size = 1536M)
– Updated PHP version to 8.1
– Disabled all plugins except WoodMart Core and Elementor
– Tried the import on two different hosting providers
– Reinstalled the theme manually
Could you please check if this is a known issue with the latest version of WoodMart and provide me with a solution or the correct demo import files?
Thank you very much for your help and time.
Best regards,
.
