API request call error, couldn't activate theme
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Hi, I just bought a new license for Basel theme, but it seems I couldn’t activate it, it says “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0+ version.”
I already contacted our service provider, and they said the OpenSSL version is already 1.0+
Looking forward to hear from you.
Thank you
Hello,
Please deactivate all the third parties plugins not related to the theme and provide admin access and FTP.
In order to distinguish which plugins relate to the theme and which do not, deactivate them all and then navigate to Appearance > Install plugins and activate all in the list.
Best Regards
Hello,
I’m afraid I couldn’t uninstall the third party plugin, Polylang, because the content are already halfway filled.
Thank you
We can’t connect your server via FTP. Probably, there is some country restriction on your web server.
I’m sorry, I think the password is wrong, could you try again?
Still the same. We can’t connect.
Hi, please try again, I already added your country IP to the allowed list.
Thank you
Strange, but it still doesn’t connect and gives me timeout 20 seconds without response error using FileZilla.
Hi can you try to connect using this instead?
Hello,
Still the same http://prntscr.com/kcnb3r
Contact your host provider to solve the access issue
Best Regards
I already contacted my host provider, they said try connecting through this host
Thank you.
Hi, can you give me your IP Address? My host provider is checking the firewall server.
They already checked the firewall server, your IP isn’t blocked.
They afraid that your network blocked our IP.
Have you tried using other connection/VPN?
Connect to alana.rapidplex.com
Or is there any other way to solve this activation problem?
But the problem is that we can’t see your website via VPN only. It means that your website blocks requests
By the way, if you can’t do this, it is not required to activate the theme. The only problem you will have is that you will need to update theme manually via Appearance -> Themes.
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