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Issue with WoodMart Theme License

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  • November 1, 2025 at 9:01 pm #693925

    webassistant
    Participant

    Hi,

    I purchased the WoodMart theme today. The installation went smoothly, and everything seems fine, but it says the theme is not licensed. However, on the Xtemos website, the license is visible and activated. Could you please clarify why this is happening?

    The error message displayed is:
    “The API server can’t be reached. Please contact your hosting provider to check the connectivity with our xtemos.com server. If you need further assistance, please contact our support center as well.”

    Thank you for your help.

    Best regards,
    Angel

    November 1, 2025 at 11:53 pm #693927

    martin.drumev98
    Participant

    I have the same problem. Following this topic.

    November 3, 2025 at 11:00 am #693993

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Deactivate the activation via your account on our website, and then try to activate it again in WoodMart -> Theme license and check how it works.

    Best Regards,

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Viewing 3 posts - 1 through 3 (of 3 total)