Password reset does not work.

Hello,

Kindly check the reset password link from the WooCommerce >> Settings >> Email >> Reset password.

Also, you need to make sure that you used the “lost-password” value for the Lost password field in WooCommerce >> Settings >> Advanced.

If the issue remains, Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

Hello,

Can you please share some screenshots of the issue with the default theme and WoodMart theme so I can further check on your site and reproduce the issue?

Best Regards,

Hello,

In general, this functionality is related to WooCommerce, so could you please check how the resetting password works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Navigate to Appearance >Themes.

Activate the default WordPress theme (e.g., Twenty Twenty-Five).

Visit the page where you see the issue and perform a task and take a screenshot.

Then switch back to the WoodMart theme, open the same page again, and take another screenshot.

If the issue persists with the default theme, Please follow this guide and troubleshoot it: https://wpdesk.net/blog/wordpress-not-sending-password-reset-email

Best Regards,