Password reset does not work.

It will not send a password reset.

The link to reset is not being sent nor it works.

Also the PHP header needs to be reset to the original.

Hello,

Kindly check the reset password link from the WooCommerce >> Settings >> Email >> Reset password.

Also, you need to make sure that you used the “lost-password” value for the Lost password field in WooCommerce >> Settings >> Advanced.

If the issue remains, Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

still not resetting after all your instructions

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

It works for the WoodCommerce Store

Hello,

Can you please share some screenshots of the issue with the default theme and WoodMart theme so I can further check on your site and reproduce the issue?

Best Regards,

I’m not familiar with how to perform this task.

Hello,

In general, this functionality is related to WooCommerce, so could you please check how the resetting password works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Navigate to Appearance >Themes.

Activate the default WordPress theme (e.g., Twenty Twenty-Five).

Visit the page where you see the issue and perform a task and take a screenshot.

Then switch back to the WoodMart theme, open the same page again, and take another screenshot.

If the issue persists with the default theme, Please follow this guide and troubleshoot it: https://wpdesk.net/blog/wordpress-not-sending-password-reset-email

Best Regards,

See the attached

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Hello,

Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
Looking forward to collaborating with you!

Best Regards,

Confirmed.

Hello,

I have created a new account on your site and reset the password on your site with the default theme and email is not received with the default theme.

See Screenshot for clarification: https://postimg.cc/06SKMRgr

Please follow this guide and troubleshoot it or contact WooCommerce support in this regard, because this functionality is coming from WooCommerce not the theme: https://wpdesk.net/blog/wordpress-not-sending-password-reset-email

Best Regards,

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