Home › Forums › Basel support forum › Stripe

Stripe

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • November 19, 2016 at 8:34 pm #6974

    mediasparrow
    Participant

    Hi it seems i have an issue with the basel theme and stripe
    i have installed stripe, all is fine, its active on stripe side

    I did a test before i launch, i put in the CC etc
    when i place order i always get this error:

    Credit Card Number is a required field.
    Credit Card Expiration is a required field.
    Credit Card CVC is a required field.

    Even after i put all the info? any idea?
    i have the same stuff installed on another site works fine.

    November 20, 2016 at 1:38 am #6984

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Does it work with standard wordpress theme? Could you please provide us your FTP access so we could check what is the problem?

    Thank you

    November 22, 2016 at 2:42 am #7059

    mediasparrow
    Participant

    Hi i provided u the ftp information please advise

    thanks

    November 22, 2016 at 4:43 pm #7075

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but we can’t connect your server. Could you please check the access?

    Regards

    November 23, 2016 at 2:57 am #7091

    mediasparrow
    Participant

    You need to use SFTP or it wont work

    November 23, 2016 at 6:18 am #7108

    Artem Temos
    Keymaster
    Xtemos team

    Still can’t connect

    Regards

    November 23, 2016 at 8:31 am #7111

    mediasparrow
    Participant

    here is the info again, i even attached screenshot

    Attachments:
    You must be logged in to view attached files.
    November 23, 2016 at 5:17 pm #7122

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    We spent a few hours looking for the solution but it seems to be a not our theme issue. We checked with standard theme and it works the same way. It means that it some plugin error

    Regards

    November 23, 2016 at 5:41 pm #7129

    mediasparrow
    Participant

    Interesting, thanks! ill try a different plugin so weird works on my otehr sites

    thanks again

    November 23, 2016 at 6:24 pm #7133

    Artem Temos
    Keymaster
    Xtemos team

    Glad to help you. Contact us if you have any additional questions or concerns.

    November 23, 2016 at 6:41 pm #7134

    mediasparrow
    Participant

    changing to a difffrent stripe plugin worked
    thansk for your time, great CS 🙂

    November 23, 2016 at 9:15 pm #7146

    Artem Temos
    Keymaster
    Xtemos team

    We are glad that you have solved the issue 🙂

  • Author
    Posts

Tagged: 

Viewing 12 posts - 1 through 12 (of 12 total)