I contacted my hosting provider and they said they increased the relevant setting to 300, but I’m still getting the same error. I can’t install the interface I want.
Please help me resolve this error.
The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.
Thank you so much for purchasing our theme and contacting our support center.
We tested your website, but it looks like your server has some issues and doesn’t work well. We can’t even navigate between pages in the dashboard. It loads too slowly and often returns 503 error https://gyazo.com/ef09525b73169a95778c358c0b4cbe9a
You need to solve this server issue first and then try to run the import.
What kind of problem are you experiencing? I haven’t received a 503 error anywhere. I’m only experiencing the problem I described. Could you try using a VPN and check again? We need to solve this problem.
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