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Can’t Update Theme

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  • December 30, 2025 at 6:26 pm #702705

    amy-5327
    Participant

    I’ve had the WoodMart theme on my WordPress Woocommerce site for a year now, it suddenly refused to update.
    The error ‘Update failed: Download failed. Unauthorized’. I assumed a year must have been up for support and i was no longer getting updates, so I purchased a new key. I have swapped over to the new key, however it still shows this same error. I tried uploading the new theme manually but I get this error ‘The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.’

    Any help would be appreciated

    December 30, 2025 at 6:54 pm #702708

    Artem Temos
    Keymaster

    Hi Amy,

    The “Download failed. Unauthorized” message usually means the theme license isn’t properly active on the current site or is still tied to another domain.

    Please try these steps:
    – Go to Dashboard -> WoodMart -> Theme License.
    – If it is active, click Deactivate.
    – Go to Dashboard -> Updates and click Check Again.
    – Return to Dashboard -> WoodMart -> Theme License and Activate with your purchase code.
    – Then go to Appearance -> Themes or Dashboard -> Updates and run the theme update.

    If the issue persists, please share a screenshot of Dashboard -> WoodMart -> Theme License and the exact update error after the steps above, and we’ll guide you further.

    Kind Regards

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