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Menu hamburger in header doesn’t open

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  • January 14, 2026 at 1:47 pm #704362

    swamlabroma
    Participant

    Hi, I have the following issue, the hamburger menu doesn’t open, as it should be. On lick there is only # that gets added to url, and nothing else happens. Tried to investigate to understand the problem, updated all plugins, the theme is freshly installed. No errors in console. Any help to clarify the issue would be appreciated. Thanks

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    January 14, 2026 at 3:08 pm #704380

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please update the new version of the theme “WOODMART WordPress NEW: 8.3.8 RELEASED”, update the required plugin, and check the issue in mobile: https://xtemos.com/docs-topic/update-the-theme/
    If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

    If the issue still remains, let me know and I will check and give you a possible solution.

    Best Regards,

    January 14, 2026 at 4:18 pm #704406

    swamlabroma
    Participant

    – Updated theme
    – Updated all plugin
    – Leaved only plugins that required by theme;
    – cleaned cache
    The problem still persists, tried also in incognito mode.

    There is no way to test this kind of menu on mobile, because in Header builder of Woodmart -> Header mobile I can’t add this element, see the screenshot attached. It is a element called Main Menu, with a Full screen option on (see screenshot). This element is available only for Desktop Header.

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    January 15, 2026 at 9:35 am #704491

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue is caused by your current header configuration, which is why it was not working correctly. I have now created a new header on your site using the Full Screen Menu, and it is working properly.

    Please review your site and go to WoodMart > Header Builder, then select the second header and set it as active. You can also review the new header settings and customize them further using your existing content.

    Best Regards,

    January 15, 2026 at 4:30 pm #704591

    swamlabroma
    Participant

    Thank you, I can see that now link menu is working as supposed to work. Can you please indicate what exactly caused this issue, what kind of configuration? We often work with Woodmart theme so this information would be useful to not face this issue again.

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