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issue With Shop Page

Viewing 19 posts - 1 through 19 (of 19 total)
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  • January 15, 2026 at 12:34 pm #704532

    sahalshazz777
    Participant

    We are facing an issue with the Shop page in the theme where products are not displaying properly.

    Please check the attached video for reference. When we activate the main theme, the Shop page works fine initially, but after a few hours the same issue occurs again and the products disappear. Activating the child theme temporarily resolves the issue, but the problem keeps repeating. Re-installing both the main and child themes also fixes the issue for a short time.

    Additionally, we tried resetting the Shop page layout and assigning the default WooCommerce Shop page from WooCommerce → Status, but the issue still persists. The same issue is also happening on another website of our client using the same theme

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    January 15, 2026 at 1:34 pm #704541

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    I have just tested your website and see that products are displayed correctly. Please let me know once they disappear from your website again so I can check what is wrong https://gyazo.com/d2482100612db6bb31a4f48d16e7bffa

    Kind Regards

    January 16, 2026 at 7:16 am #704639

    sahalshazz777
    Participant

    Okay

    January 16, 2026 at 12:11 pm #704688

    sahalshazz777
    Participant

    the issue Came Back Now Can you Please check

    January 16, 2026 at 12:41 pm #704689

    Artem Temos
    Keymaster
    Xtemos team

    Please send us your FTP access so we can troubleshoot this issue.

    January 16, 2026 at 4:05 pm #704727

    sahalshazz777
    Participant

    Is WP Access Fine ?

    If need FTP Access let me know how can i to give the access currently using Hostinger

    January 16, 2026 at 4:18 pm #704730

    sahalshazz777
    Participant

    Here is the FTP Access

    January 16, 2026 at 5:22 pm #704750

    Artem Temos
    Keymaster
    Xtemos team

    Now products appear again. Please let me know once it happens in the future.

    January 19, 2026 at 7:23 am #704953

    sahalshazz777
    Participant

    it came Again pls check

    January 19, 2026 at 12:35 pm #705005

    sahalshazz777
    Participant

    Any Updates?

    January 19, 2026 at 4:28 pm #705072

    Artem Temos
    Keymaster
    Xtemos team

    We can’t identify the reason for this bug. We have added a debugging code to your website and will monitor it every day to find out what happens.

    January 19, 2026 at 4:33 pm #705085

    sahalshazz777
    Participant

    Okay Thank you

    Have the Same Issue For 2 of my other websites too

    January 21, 2026 at 5:27 pm #705529

    sahalshazz777
    Participant

    Please let me know is there have Any Updates?

    January 21, 2026 at 5:37 pm #705530

    Artem Temos
    Keymaster
    Xtemos team

    We are monitoring your website every day. But the shop page works well so we don’t see the problem. Maybe you did some specific actions on your website that led to this problem?

    January 21, 2026 at 8:07 pm #705540

    sahalshazz777
    Participant

    The error actually occurred yesterday, and it was resolved after installing the theme from the child theme to the main theme.

    I’ll let you know next time.

    January 22, 2026 at 10:12 am #705594

    Artem Temos
    Keymaster
    Xtemos team

    Please switch to the child theme since we have added the code there and can’t check the issue properly without it. Also, don’t do anything on your website once you see the problem again.

    February 6, 2026 at 5:35 pm #707558

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    We have added a temporary fix to the child theme. Please monitor your website for a few days and let me know if the issue happens again.

    Kind Regards

    March 7, 2026 at 8:53 am #711414

    sahalshazz777
    Participant

    nowdays the issue came again happen each day when i clear the cache fully it resolve

    March 9, 2026 at 11:00 am #711599

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please provide us with your access log file so we can check it and monitor in real-time? That should help us identify what actions are performed before products disappear.

    Kind Regards

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