issue With Shop Page

We are facing an issue with the Shop page in the theme where products are not displaying properly.

Please check the attached video for reference. When we activate the main theme, the Shop page works fine initially, but after a few hours the same issue occurs again and the products disappear. Activating the child theme temporarily resolves the issue, but the problem keeps repeating. Re-installing both the main and child themes also fixes the issue for a short time.

Additionally, we tried resetting the Shop page layout and assigning the default WooCommerce Shop page from WooCommerce → Status, but the issue still persists. The same issue is also happening on another website of our client using the same theme

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Hello,

I have just tested your website and see that products are displayed correctly. Please let me know once they disappear from your website again so I can check what is wrong https://gyazo.com/d2482100612db6bb31a4f48d16e7bffa

Kind Regards

Okay

the issue Came Back Now Can you Please check

Please send us your FTP access so we can troubleshoot this issue.

Is WP Access Fine ?

If need FTP Access let me know how can i to give the access currently using Hostinger

Here is the FTP Access

Now products appear again. Please let me know once it happens in the future.

it came Again pls check

Any Updates?

We can’t identify the reason for this bug. We have added a debugging code to your website and will monitor it every day to find out what happens.

Okay Thank you

Have the Same Issue For 2 of my other websites too

Please let me know is there have Any Updates?

We are monitoring your website every day. But the shop page works well so we don’t see the problem. Maybe you did some specific actions on your website that led to this problem?

The error actually occurred yesterday, and it was resolved after installing the theme from the child theme to the main theme.

I’ll let you know next time.

Please switch to the child theme since we have added the code there and can’t check the issue properly without it. Also, don’t do anything on your website once you see the problem again.

Hello,

We have added a temporary fix to the child theme. Please monitor your website for a few days and let me know if the issue happens again.

Kind Regards

nowdays the issue came again happen each day when i clear the cache fully it resolve

Hello,

Could you please provide us with your access log file so we can check it and monitor in real-time? That should help us identify what actions are performed before products disappear.

Kind Regards

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