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Waitlist problem

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  • #704899

    hello.hellobloom
    Participant

    Hi,
    After the update, I encountered an issue with signing up for the Waitlist. I have currently hidden it from my page, but when someone signed up, the confirmation message didn’t appear, neither a success nor a failure message. Also, if you create an account on my page and click on the Waitlist, the entire page crashes. Please, I need help with this.
    I attached a photo about it. Can you please check it on?

    Thank you,
    Kinga

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    #704982

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    To assist you better, we kindly request that you disable all plugins not directly associated with our theme. Additionally, please provide us with your admin access credentials, so we can log in and diagnose the issue. For the proper functioning of our theme, please ensure the following essential plugins remain activated:

    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance for your cooperation.

    Best regards

    #705225

    hello.hellobloom
    Participant

    Hi,
    I think we have found the reasen of the problem. Please check the private content.
    Thanks,
    Kinga

    #705235

    hello.hellobloom
    Participant

    other issue: if the product is back to the store I dont get any notification email, please try the Waitlist with the Test Product!

    #705321

    Artem Temos
    Keymaster
    Xtemos team

    There is a conflict with the WooCommerce SimplePay Payment Gateway plugin. It calls WC()->mailer() before the theme registers its own emails, which is why the waitlist emails do not appear in the WooCommerce Emails list — https://gyazo.com/4f4606d1244c718e0897e21a08f38095

    This can be seen in WooCommerce → Settings → Emails.

    If the plugin is disabled, the emails are registered correctly — https://gyazo.com/b4b051271ea3f8013324f6482a95acb5

    This issue is caused specifically by the plugin, because the same conflict occurs with other plugins that add their own WooCommerce emails. You can verify this using the YITH WooCommerce Waitlist plugin, which also adds its own emails — https://gyazo.com/b76689ac352054abd4dff3a5036ffa52
    When WooCommerce SimplePay Payment Gateway is enabled, these emails are also missing.

    The issue originates in the following file:
    wp-content/plugins/wps-woocommerce-simplepay-payment-gateway/includes/WC_Gateway_SimplePay_WPS.php
    specifically at this line:

    $mailer = WC()->mailer();

    #706004

    hello.hellobloom
    Participant

    Thank you very much for your quick feedback, we are working on it.
    Another issue we have found: please check the private video.

    The issue is that when a product becomes available in the webshop and I later change its stock quantity to 0, the change is reflected on the Hungarian site, but not on the English site. On the English version, the product still appears as available. This seems to be a synchronization issue, but I don’t understand why it’s happening, as we haven’t had this problem before.

    #706011

    hello.hellobloom
    Participant

    Please use for testing the Test Product, link is available below. Thank you,
    Kinga

    #706301

    Artem Temos
    Keymaster
    Xtemos team

    Please test how it works with the default theme and send us a screenshot so we can see if it is somehow related to WoodMart. Also, provide us with your actual admin access.

Viewing 8 posts - 1 through 8 (of 8 total)