Home Forums WoodMart support forum Issue with missing view_item event on Single Product Pages / Compatibility with

Issue with missing view_item event on Single Product Pages / Compatibility with

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #704915

    Grelo Zhang
    Participant

    I am using the WoodMart theme and I’ve encountered an issue where the Google Analytics “Funnel Report” (via MonsterInsights) is not working correctly on my site.

    According to the MonsterInsights technical team, the view_item event is not being triggered on single product pages. Instead, it is triggering a view_item_list event.

    When I switch to a default theme (like Twenty Twenty-Four), the issue disappears and view_item is sent correctly. This suggests a compatibility issue with how WoodMart handles WooCommerce hooks.

    MonsterInsights recommended that I check with you to ensure that the following standard WooCommerce hooks are properly implemented and active on single product pages:

    woocommerce_after_single_product_summary

    woocommerce_before_shop_loop_item

    #704984

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #705127

    Grelo Zhang
    Participant

    Check, please

    #705133

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    It looks like the plugin adds its custom code using the standard WooCommerce hook. When you create a custom layout with Elementor it doesn’t contain any default elements and hooks. It contains only those elements that you added with Elementor manually.

    We have a special “Hook” element in Elementor that you can place to your custom layout and then the plugin will be able to add its custom content there. But we don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

    Read more information here https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)