i messed up and now my theme isn’t responding well.

This topic has 5 replies, 2 voices, and was last updated 5 months ago by Aizaz Imtiaz Awan.

Viewing 6 posts - 1 through 6 (of 6 total)

Author

Posts
January 28, 2026 at 4:47 pm #706435

cvetkoskistefan95
Participant

I had a problem where when i press add to cart without an account didn’t add the product to cart and i tried to solve that problem. I obviously didn’t solve it and made a bigger problem where the theme and most elements are messed up. Was trying to solve the problem using cache and Clouflare rules and cache clearing. Now my buttons aren’t showing, the menu is stretched and icons aren’t showing amoung the many error. When i’m logged in as an admin everything except the add to cart is responding perfectly but when i go incognito or login as a guest its messed up.

Attachments:
You must be logged in to view attached files.

January 29, 2026 at 9:19 am #706488

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

Best Regards,

February 2, 2026 at 1:45 pm #706945

cvetkoskistefan95
Participant

The disabling plugins worked for the visual side of the website but add to cart button still isn’t working properly.

February 2, 2026 at 3:27 pm #706963

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

Please update the new version of the theme “WOODMART WordPress NEW: 8.3.9 RELEASED”, update the required plugin, and check the option: https://xtemos.com/docs-topic/update-the-theme/

If the issue remains, turn off all of the plugins not related to the theme,and purge the cache of CDN, or disable it temporarily and double check.

If the issue still remains, let me know and I will further check and give you a possible solution.

Best Regards,

February 2, 2026 at 9:39 pm #706989

cvetkoskistefan95
Participant

Tried to find the problem myself and used gemini and couldn’t figure out the solution but at least i got the core problem.

Website: samsvojmajstor.mk Hosting: Hetzner (No cPanel) Environment: WoodMart Theme + Elementor

The Current Problem: Guest users (non-logged-in) are experiencing a “Ghost Cart” issue. When clicking “Add to Cart,” the price in the header updates, but the cart appears empty or fails to show the added product. This is being caused by a 400/422 error conflict between a manually injected Facebook Pixel script and the site’s caching layers. Additionally, after clearing caches, the header layout has shifted to the left.

What We Have Already Done: To save you time, we have already performed the following “Level 1” troubleshooting:

Plugin Conflicts: We deactivated multiple overlapping optimization plugins, including WP Rocket, LiteSpeed Cache, Object Cache Pro, and Perfmatters.

Tracking Scripts: We deactivated the PixelYourSite plugin. However, a tracking script was also manually added via a “Header and Footer” plugin. The plugin was deleted before the code was removed, so the script is still “ghosting” the site.

Server Cleanup: We manually deleted advanced-cache.php and cleared the contents of the wp-content/cache/ folder via the File Manager.

Cloudflare: The site is behind Cloudflare and is currently in Development Mode with a full cache purge performed.

Emergency Patch: We have temporarily disabled AJAX Add to Cart and enabled “Redirect to Cart” in WooCommerce settings to keep the shop functional for customers.

Required Assistance:

Database/Code Cleanup: Locate and remove the leftover Facebook Pixel JavaScript that is still loading in the header (likely in wp_options or a theme hook).

CSS Regeneration: The “Regenerate Files & Data” button is missing from the Elementor Tools menu; please force-rebuild the CSS to fix the header alignment.

Optimization Streamlining: Help us choose and configure ONE primary caching strategy (LiteSpeed or WP Rocket) that won’t break the WooCommerce Nonces for guest users.

February 3, 2026 at 11:11 am #707036

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

The “ghost cart” and layout issues are caused by leftover Facebook Pixel code and caching conflicts. Here’s what to do:

Remove leftover Pixel script from the site. Ensure WooCommerce endpoints aren’t cached — exclude /cart, /checkout, my_account. Pick one caching plugin (WP Rocket or LiteSpeed) — don’t run multiple optimization plugins together.

After these steps, clear all caches and test in incognito — guest cart and layout should work correctly.

Best Regards,
Author

Posts