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PROBLEME WPBAKERY

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • August 2, 2018 at 1:00 pm #70675

    catchme22
    Participant

    Dear,

    I contact you because since this morning I have a problem with the plugin WPBakery Page Builder.

    Unable to access my site since this morning, a 504 error page is displayed.

    After contacting my host and checked with him that there was no problem on their side, I just found that the problem comes from the plugin WPBAKERY. When I disabled this one I can once again access my site with the Shortcode not active.

    How can I correct this problem? I tried to uninstall and re-inroom the plugin, the problem persists.

    Thanks in advance

    August 2, 2018 at 1:22 pm #70680

    Elise Noromit
    Member

    Hello,

    Make sure you have updated the plugin, the recent version is 5.5.2.

    1. Upload the recent version of the theme from Themeforest account.

    2. Navigate to Plugins and deactivate the current plugin, you will see “Delete option”, delete the current plugin

    3. Upload the plugin archive from theme/inc/plugins/js_composer via Plugin > Add new > Upload > install > activate

    Best Regards

    August 2, 2018 at 1:29 pm #70686

    catchme22
    Participant

    My plugin is already update at the 5.5.2 version… but when i’m trying to go to my Homepage it doesn’t work and display a 504 error page…

    August 2, 2018 at 1:48 pm #70691

    Artem Temos
    Keymaster

    504 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    August 2, 2018 at 1:52 pm #70694

    catchme22
    Participant

    As I have already stated above I have already made contact with my host and localized that the problem came from the plugin WPBAKERY only at the level of my homepage. So the problem is on the template side and not on the server.

    For information, if I change the homepage by default I can again have access to my site… Thank you for explaining how to fix this problem as soon as possible.

    August 2, 2018 at 1:53 pm #70696

    Artem Temos
    Keymaster

    Yes, but we meant that you can check your error logs since if you see 504 error then it should be some PHP error in your logs.

    August 2, 2018 at 2:09 pm #70703

    catchme22
    Participant

    Below the errors remounted since 12:04:

    [Thu Aug 02 12:04:24 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/widgets.php
    [Thu Aug 02 12:25:30 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:25:30 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:25:59 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/widgets.php
    [Thu Aug 02 12:26:51 2018] [error] [client 149.202.78.60] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:26:51 2018] [error] [client 149.202.78.60] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:29:33 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/widgets.php
    [Thu Aug 02 12:31:47 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:31:48 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:31:50 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/widgets.php
    [Thu Aug 02 12:32:23 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:32:27 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:32:40 2018] [error] [client 77.136.15.169] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:32:45 2018] [error] [client 77.136.15.169] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:34:24 2018] [error] [client 77.136.15.169] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:34:27 2018] [error] [client 77.136.15.169] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:34:55 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/widgets.php
    [Thu Aug 02 12:34:57 2018] [error] [client 37.173.254.47] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:34:58 2018] [error] [client 37.173.254.47] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:35:12 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:36:36 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/post.php?post=2128&action=edit
    [Thu Aug 02 12:37:30 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/widgets.php
    [Thu Aug 02 12:38:26 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/widgets.php
    [Thu Aug 02 12:38:43 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:39:10 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:39:15 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:39:17 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:39:17 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:40:17 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:40:20 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:40:43 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/post.php?post=71&action=edit
    [Thu Aug 02 12:41:40 2018] [error] [client 109.190.254.56] [host edenjoytci.cluster021.hosting.ovh.net] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:41:41 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:42:02 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/index.php
    [Thu Aug 02 12:42:37 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:44:05 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/update-core.php
    [Thu Aug 02 12:44:37 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/update-core.php
    [Thu Aug 02 12:45:51 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:45:53 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:46:03 2018] [error] [client 77.136.15.169] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:47:57 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 12:49:28 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/update-core.php
    [Thu Aug 02 12:53:56 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/update-core.php
    [Thu Aug 02 12:55:31 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/update-core.php?action=do-plugin-upgrade
    [Thu Aug 02 12:57:09 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/plugins.php
    [Thu Aug 02 13:04:45 2018] [error] [client 77.136.15.169] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 13:13:12 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 13:13:12 2018] [error] [client 109.190.254.56] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:17:50 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/plugins.php
    [Thu Aug 02 14:18:31 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:18:32 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:19:03 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/post.php?post=71&action=edit
    [Thu Aug 02 14:19:22 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:22:43 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/post.php?post=71&action=edit
    [Thu Aug 02 14:25:09 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/post.php?post=71&action=edit
    [Thu Aug 02 14:25:10 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:25:17 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:25:21 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:25:27 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:27:31 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:29:13 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:29:50 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:29:51 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:29:55 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:35:20 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:37:08 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:37:12 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:38:08 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:39:24 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:39:25 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:39:48 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:39:52 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:41:41 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:41:46 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:42:34 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/plugins.php?plugin_status=upgrade
    [Thu Aug 02 14:42:50 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:50:07 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 14:50:09 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 14:55:40 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/conditions-generales-de-vente-et-dutilisation/?preview_id=1977&preview_nonce=1dce03ffa0&_thumbnail_id=-1&preview=true
    [Thu Aug 02 14:55:43 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/conditions-generales-de-vente-et-dutilisation/?preview_id=1977&preview_nonce=1dce03ffa0&_thumbnail_id=-1&preview=true
    [Thu Aug 02 14:58:19 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/shop/
    [Thu Aug 02 14:58:48 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/shop/
    [Thu Aug 02 14:58:56 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/accessoires/
    [Thu Aug 02 15:05:18 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/contact-us/
    [Thu Aug 02 15:06:21 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/contact-us/
    [Thu Aug 02 15:06:22 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/contact-us/
    [Thu Aug 02 15:06:23 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/contact-us/
    [Thu Aug 02 15:06:25 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:06:27 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/index.php/contact-us/
    [Thu Aug 02 15:06:32 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:06:33 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:06:50 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:06:54 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:21:05 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/wp-admin/admin.php?page=vc-welcome
    [Thu Aug 02 15:23:18 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:23:18 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:23:23 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 15:24:08 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:30:32 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:30:32 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:33:07 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:33:26 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:34:10 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:34:10 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:40:57 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:41:42 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:41:43 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:42:24 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:42:24 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated).
    [Thu Aug 02 15:42:26 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/
    [Thu Aug 02 15:43:40 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/shop/
    [Thu Aug 02 15:44:27 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/shop/
    [Thu Aug 02 15:44:28 2018] [error] [client 81.65.107.204] [host edenjoytea.com] AH00687: Negotiation: discovered file(s) matching request: /homez.145/edenjoytci/www/index.html (None could be negotiated)., referer: https://edenjoytea.com/shop

    August 2, 2018 at 2:12 pm #70704

    Artem Temos
    Keymaster

    But there errors seems to be not related to PHP, did you consult with your hosting provider regarding these problems? We don’t see any errors related to WPBakery or our theme in these logs.

    August 2, 2018 at 2:16 pm #70705

    catchme22
    Participant

    Yes our host has already checked. This comes necessarily on your side, if I change the Homepage and I activate the “Home Basic “, the website works again but my configuration is lost… If I reactivate my home page on the one I configured, the site crashes and a page 504 appears..

    August 2, 2018 at 2:38 pm #70713

    Artem Temos
    Keymaster

    Very strange, but if you checked with your host, so what do all these errors mean? Usually, if there is a problem with the theme or with plugin the PHP error arises. But in your logs, we don’t know where these errors are coming from.

    August 2, 2018 at 2:41 pm #70715

    catchme22
    Participant

    Currently my Homepage was based on that of “Home cosmetic “. As I told you when I change home page with another one it works. Now, when I resetting the Homepage to “Cosmetic “, the site again displays an error 504

    August 2, 2018 at 2:58 pm #70721

    Artem Temos
    Keymaster

    Yes, we understand that. But we don’t know why it doesn’t work while you just have Internal server error. In fact, it says that your server can’t display the page. That is why you need to talk to your hosters for help.

    August 2, 2018 at 3:32 pm #70742

    catchme22
    Participant

    I insist that the problem comes from your template. I just now start from scratch, starting from a new home page “Basic “, the site worked flawlessly, I made some changes and again the home page returns me On Error 504…

    August 2, 2018 at 4:56 pm #70758

    Artem Temos
    Keymaster

    Yes, we already know that. And we don’t disagree that this error comes with some of the elements used on our home page. But again, we need to see some PHP errors to understand it.

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