Home Forums WoodMart support forum Swatches image not showing on mobile

Swatches image not showing on mobile

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #708985

    vuk.ilic02
    Participant

    So i created the product and while on desktop is working perfect on mobile is not showing swatches when you click on them (it doesnt show the selected picture), any workaround that i missed?

    #709028

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Can you please share the product page URL where the swatches are not showing in mobile, along with your Site WP-ADMIN Login details, in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    #709031

    vuk.ilic02
    Participant
    #709039

    vuk.ilic02
    Participant

    Here

    #709138

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and provide the administrative access of your site so I can check and give you a possible solution.

    Best Regards,

    #709222

    vuk.ilic02
    Participant

    Its not the plugins. I sent you acess below.

    #709248

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please give me site access as an administrative role so I can check and give you a possible solution.

    Best Regards,

    #709257

    vuk.ilic02
    Participant

    i changed the role, acess details are still the same.

    #709315

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    To change the image on attribute click, please edit Product Attribute and enable the Change product image on attribute click option.

    Then, edit the terms of the attribute and upload the Image Swatch.

    Enable the Additional variations images option in Theme Settings > Shop > Variable products: and upload appropriate images to the variations. Then the images will change by clicking on the swatches.

    You can read more here https://xtemos.com/docs-topic/variable-products-and-swatches/ and https://xtemos.com/docs-topic/attribute-swatches/, https://shrturl.app/ju1iWc

    Best Regards,

    #709399

    vuk.ilic02
    Participant

    Found the solution, in variation field u need to put pictures in both places, but now it is showing them double, can you possibly see a solution for that?

    Thanks.

    #709439

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Either upload the main image in the Variation image field only and use Additional variation images (and avoid duplicating the same image in the main variation image field).

    See Screenshot for better understanding: https://postimg.cc/3yxBScrx

    Remove the duplicate images from one of the locations and clear the cache — the duplication will be resolved.

    Best Regards,

Viewing 11 posts - 1 through 11 (of 11 total)