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shop page empty

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • March 8, 2026 at 1:50 pm #711531

    larfiribadr
    Participant

    Hello team,

    I’m experiencing and odd issue, sometimes the shop page is empty, no product is shown, I need to save the page from the backoffice so that the products are displayed again. And after a period I see that products are not shown again.
    here is my website : https://mainetpatrimoine.com/shop/

    March 9, 2026 at 9:25 am #711568

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please provide us with your admin access so we can log in and check this on your end.

    Thank you in advance.

    March 9, 2026 at 12:58 pm #711623

    larfiribadr
    Participant

    Hello team,

    Here is the admin access

    Thank you

    • This reply was modified 3 months, 3 weeks ago by Artem Temos.
    March 10, 2026 at 6:16 pm #711950

    larfiribadr
    Participant

    Hello team,

    I had the same problem now would you please check this bug
    Link : https://mainetpatrimoine.com/shop/

    Attachments:
    You must be logged in to view attached files.
    March 12, 2026 at 3:24 pm #712300

    larfiribadr
    Participant

    Hello team, any news please, my client is waiting for a response.

    March 12, 2026 at 4:19 pm #712319

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    We are working and observing your website. As for now, we don’t have a clear way to reproduce this issue, so we still can’t understand what it is caused by.

    Kind Regards

    March 18, 2026 at 1:17 pm #713157

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Are you able to provide us with your server SSH access so we can try to run a few wp-cli commands to see if they somehow affect this?

    Kind Regards

    March 18, 2026 at 1:28 pm #713167

    larfiribadr
    Participant

    Hello team,

    Unfortunately I can not give you SSH access to my server. can you please give me the commands and I will try to debug this issue.

    Thank you

    March 18, 2026 at 2:11 pm #713182

    Artem Temos
    Keymaster
    Xtemos team 
    wp transient delete update_plugins
wp transient delete update_themes
wp transient delete update_core

wp plugin update --all --dry-run

    You can also contact your hosting provider to get more detailed information about which specific event triggers WP-CLI every day between 07:50–08:10 UTC.

    March 18, 2026 at 2:52 pm #713198

    larfiribadr
    Participant

    I ran the commands but now I have a fatal error in the website, you can see the logs in the file

    Attachments:
    You must be logged in to view attached files.
    March 18, 2026 at 3:03 pm #713209

    Artem Temos
    Keymaster
    Xtemos team

    Could you please send us your FTP so we can investigate what is wrong?

    March 18, 2026 at 3:24 pm #713225

    larfiribadr
    Participant

    I restored a previous version, but the header is not looking how it should and also the products are not shown can you verify please if you can fix this from the website backoffice ?

    March 18, 2026 at 3:45 pm #713228

    Artem Temos
    Keymaster
    Xtemos team

    Could you please run the command one more time so we can see what is wrong? Don’t restore a backup if you face any errors so we can see them first.

    March 18, 2026 at 4:37 pm #713241

    larfiribadr
    Participant

    It’s done

    wp transient delete update_plugins
    wp transient delete update_themes
    wp transient delete update_core
    these commands showed this as result : Transient was not deleted; however, the transient does not appear to exist.

    and the plugins update showed this :
    Available plugin updates:
    +——————————-+———-+———+—————-+
    | name | status | version | update_version |
    +——————————-+———-+———+—————-+
    | all-in-one-seo-pack | inactive | 4.9.3 | 4.9.5.1 |
    | contact-form-7 | active | 6.1.4 | 6.1.5 |
    | pexlechris-adminer | active | 4.3.2 | 4.3.3 |
    | elementor | active | 3.35.4 | 3.35.7 |
    | google-listings-and-ads | active | 3.5.2 | 3.5.3 |
    | hostinger-easy-onboarding | active | 2.1.6 | 2.1.11 |
    | hostinger-reach | inactive | 1.3.4 | 1.4.2 |
    | hostinger | inactive | 3.0.57 | 3.0.59 |
    | jetpack | active | 15.4 | 15.6 |
    | klaviyo | active | 3.7.2 | 3.7.3 |
    | litespeed-cache | inactive | 7.7 | 7.8.0.1 |
    | mailchimp-for-wp | active | 4.11.1 | 4.12.0 |
    | pinterest-for-woocommerce | active | 1.4.24 | 1.4.25 |
    | google-site-kit | inactive | 1.171.0 | 1.174.0 |
    | ultimate-addons-for-gutenberg | inactive | 2.19.19 | 2.19.21 |
    | astra-sites | inactive | 4.4.48 | 4.4.51 |
    | woocommerce | active | 10.5.1 | 10.6.1 |
    | woocommerce-paypal-payments | inactive | 3.3.2 | 3.4.1 |
    | woocommerce-payments | inactive | 10.4.0 | 10.6.0 |
    | wpforms-lite | inactive | 1.9.9.2 | 1.9.9.4 |
    +——————————-+———-+———+—————-+
    should I remove dry-run ?

    March 19, 2026 at 9:52 am #713298

    Artem Temos
    Keymaster
    Xtemos team

    We can see that you executed a WP-CLI command, but it did not trigger the disappearance of products.

    In that case, could you please let us know which WP-CLI commands are being executed on your site everyday between 07:50–08:10 UTC?

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