shop page empty

Hello team,

I’m experiencing and odd issue, sometimes the shop page is empty, no product is shown, I need to save the page from the backoffice so that the products are displayed again. And after a period I see that products are not shown again.
here is my website : https://mainetpatrimoine.com/shop/

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please provide us with your admin access so we can log in and check this on your end.

Thank you in advance.

[Artem Temos]

Hello team,

Here is the admin access

Thank you

• This reply was modified 3 months, 3 weeks ago by Artem Temos.

Hello team,

I had the same problem now would you please check this bug
Link : https://mainetpatrimoine.com/shop/

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Hello team, any news please, my client is waiting for a response.

Hello,

We are working and observing your website. As for now, we don’t have a clear way to reproduce this issue, so we still can’t understand what it is caused by.

Kind Regards

Hello,

Are you able to provide us with your server SSH access so we can try to run a few wp-cli commands to see if they somehow affect this?

Kind Regards

Hello team,

Unfortunately I can not give you SSH access to my server. can you please give me the commands and I will try to debug this issue.

Thank you

wp transient delete update_plugins
wp transient delete update_themes
wp transient delete update_core

wp plugin update --all --dry-run

You can also contact your hosting provider to get more detailed information about which specific event triggers WP-CLI every day between 07:50–08:10 UTC.

I ran the commands but now I have a fatal error in the website, you can see the logs in the file

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Could you please send us your FTP so we can investigate what is wrong?

I restored a previous version, but the header is not looking how it should and also the products are not shown can you verify please if you can fix this from the website backoffice ?

Could you please run the command one more time so we can see what is wrong? Don’t restore a backup if you face any errors so we can see them first.

It’s done

wp transient delete update_plugins
wp transient delete update_themes
wp transient delete update_core
these commands showed this as result : Transient was not deleted; however, the transient does not appear to exist.

and the plugins update showed this :
Available plugin updates:
+——————————-+———-+———+—————-+
| name | status | version | update_version |
+——————————-+———-+———+—————-+
| all-in-one-seo-pack | inactive | 4.9.3 | 4.9.5.1 |
| contact-form-7 | active | 6.1.4 | 6.1.5 |
| pexlechris-adminer | active | 4.3.2 | 4.3.3 |
| elementor | active | 3.35.4 | 3.35.7 |
| google-listings-and-ads | active | 3.5.2 | 3.5.3 |
| hostinger-easy-onboarding | active | 2.1.6 | 2.1.11 |
| hostinger-reach | inactive | 1.3.4 | 1.4.2 |
| hostinger | inactive | 3.0.57 | 3.0.59 |
| jetpack | active | 15.4 | 15.6 |
| klaviyo | active | 3.7.2 | 3.7.3 |
| litespeed-cache | inactive | 7.7 | 7.8.0.1 |
| mailchimp-for-wp | active | 4.11.1 | 4.12.0 |
| pinterest-for-woocommerce | active | 1.4.24 | 1.4.25 |
| google-site-kit | inactive | 1.171.0 | 1.174.0 |
| ultimate-addons-for-gutenberg | inactive | 2.19.19 | 2.19.21 |
| astra-sites | inactive | 4.4.48 | 4.4.51 |
| woocommerce | active | 10.5.1 | 10.6.1 |
| woocommerce-paypal-payments | inactive | 3.3.2 | 3.4.1 |
| woocommerce-payments | inactive | 10.4.0 | 10.6.0 |
| wpforms-lite | inactive | 1.9.9.2 | 1.9.9.4 |
+——————————-+———-+———+—————-+
should I remove dry-run ?

We can see that you executed a WP-CLI command, but it did not trigger the disappearance of products.

In that case, could you please let us know which WP-CLI commands are being executed on your site everyday between 07:50–08:10 UTC?

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