Hello,
By default, WordPress itself doesn’t store profile pictures locally. It usually pulls them from Gravatar: https://support.gravatar.com/basic/what-is-gravatar/?utm_source=chatgpt.com , which is tied to the user’s email address. That’s why you don’t see an upload option in the account area.
Why you don’t see a profile picture upload
In standard WordPress:
- User avatars come from Gravatar
- Users must create a Gravatar account and upload their image there
- WordPress automatically displays it when they comment or leave reviews
So your customers technically can have avatars — but they must set them through Gravatar, which many people never do.
Best Regards,
.
