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COD issues and Free Gift

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 20, 2026 at 1:33 pm #718911

    gkotsis.emmanouil
    Participant

    Hello
    I almost face issues with cash on delivery as it does not display in the check out page as an option.

    Also I set up the free gift option, also does not display in storefront.

    mybookwave.gr

    May 20, 2026 at 3:29 pm #718931

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    01. If COD is not appearing, please check the following:

    WooCommerce > Settings > Payments and ensure “Cash on Delivery” is enabled.

    Since you mentioned using a code snippet, please temporarily disable it and test again, as it may be overriding WooCommerce payment gateways

    02. Please edit the checkout page and define the checkout shortcode in the page: [woocommerce_checkout]and check how it works.

    Best Regards

    May 20, 2026 at 5:34 pm #718944

    gkotsis.emmanouil
    Participant

    I checked WooCommerce > Settings > Payments and ensure “Cash on Delivery” and is enabled but still does not show.

    I can not edit checkout page through Elementor, does not open.

    Best
    Manos

    May 21, 2026 at 8:50 am #718970

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    01. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

    02. You cannot edit these functional pages with Elementor directly. If you want to edit the checkout page with elementor use custom layout our theme for the checkout page.

    Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    Best Regards

    May 21, 2026 at 3:51 pm #719010

    gkotsis.emmanouil
    Participant

    Hello

    I try to work around with code snippet, cause the COD plugin doesnt display fee but even the snippet comes with 1-2 seconds delay time.
    I tried custom layout, but couldnt find current version layout. Which one is the one used in theme>

    Thanks
    Manos

    May 22, 2026 at 10:43 am #719067

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    May 22, 2026 at 3:44 pm #719108

    gkotsis.emmanouil
    Participant

    Thank you

    May 23, 2026 at 10:33 am #719145

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    01. I have checked your site, and the cash on delivery is showing fine.

    See Screenshot for clarification: https://postimg.cc/CBbp4K6c

    02. If you want to edit the checkout page with Elementor. Navigate to Layouts and create a layout for the checkout page. There are some predefined Custom Layouts which you can make use of for the checkout: https://imgbb.com/jyKHSN1

    You can read more about the Theme’s Layout Builder here:
    https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    Best Regards

    June 8, 2026 at 2:10 pm #720923

    gkotsis.emmanouil
    Participant

    Hello Aizaz Imtiaz Awan,

    Apologies for the late reply but we did not have any sales last weeks so I could not test enough.

    Yesterday we recieved 2 sales butCash on Delivery fee did not work.

    Can you please check again and provide me with a valid solution.

    Best
    Manos

    June 8, 2026 at 4:24 pm #720945

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for the update.

    Could you please let me know where and how you have configured the Cash on Delivery fee? Also, kindly share a screenshot of the order details where the fee was expected to be applied but was not.

    This will help me better understand the setup and investigate the issue further.

    Best Regards

    June 8, 2026 at 6:49 pm #720965

    gkotsis.emmanouil
    Participant

    Hello,

    Thank you for your reply.

    Initially, I tried configuring the Cash on Delivery fee through Smart COD for WooCommerce plugin, but the fee was not displayed at all during checkout.

    After that, I added the fee through a custom code snippet. With the snippet, the fee appears, but there is a delay of around 2–3 seconds before it is displayed/updated in the checkout totals. Most times it does not display at all. I tried both snippet and COD plugin but nothing seems to work. I also checked a second COD plugin the issue persists

    As a result customers are able to place orders before the COD fee is applied, so the final order is submitted without the extra fee.

    I will attach screenshots of:

    * The custom snippet configuration.
    * The checkout where the fee appears with delay.
    * An order where the COD fee was expected but was not applied.

    Could you please check if this is related to the checkout AJAX refresh, theme checkout template, payment gateway hooks, or any conflict affecting the order total calculation?

    Best Regards,
    Manos Gkotsis

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    June 9, 2026 at 12:26 pm #721026

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty-Five or WooCommerce Storefront to understand if it is our theme issue or not?

    If it works fine with the default WordPress theme then please share some screenshots with the default theme.

    Best Regards

    June 12, 2026 at 6:08 pm #721443

    gkotsis.emmanouil
    Participant

    Hello
    Any news on the related screenshots and checks i forwarded to you?
    Thanks, Manos

    June 13, 2026 at 9:57 am #721456

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    We have checked your previous screenshots and the details you shared.

    To move forward and properly isolate the issue, we still recommend testing with a default theme (such as Storefront). This will help confirm whether the issue is theme-related or coming from customization or plugin

    Best Regards

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