Basic Troubleshooting the theme.

This topic has 13 replies, 4 voices, and was last updated 6 years, 5 months ago by Artem Temos.

Viewing 14 posts - 1 through 14 (of 14 total)

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August 9, 2018 at 8:52 pm #72035

addy
Participant

Please read the private content.

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August 10, 2018 at 7:01 am #72078

Elise Noromit
Member

Hello,

1. All our demo uses Revolution Slider. This plugin is attached to the theme. Appearance > Install plugins. If you do not have it in the list, you can take and upload it from the theme folder theme/inc/plugins/

2. No, you do not need anything, you have already got all necessary: navigate to Woodmart > Base Import and import any demo you like: http://prntscr.com/kgwti4 You will get all the templates except images. Demo version uses blank images for products.

3. Please deactivate all the third parties plugins not related to the theme and provide admin access and FTP. In order to distinguish which plugins relate to the theme and which do not, deactivate them all and then navigate to Appearance > Install plugins and activate all in the list.

4. Try to clean your cache http://prntscr.com/kgx11f I do not see anything like this on your site.

Best Regards

August 10, 2018 at 1:13 pm #72145

addy
Participant

I am using only theme plugins only except for some other necessary like Paypal, Google analytics etc. I am not using any other app or plugin to enhance frontend. Point number 3 still needs to be addressed. Please see the screenshot though the drive link. all other queries are solved for now.

Kind regards,

August 10, 2018 at 1:57 pm #72149

Elise Noromit
Member

Hello,

Please provide your site admin access and FTP we shall check the settings

Best Regards

August 10, 2018 at 2:12 pm #72155

addy
Participant

Please don’t mind but unfortunately, I am not allowed to share the site FTP access. I request you to instruct me on all the settings in as much detail as possible that need attention and that may require change. I will do my best and update you.

Also, my description is in “Heading 5”. I hope that will not affect that improper theme layout.

Kind regards,

August 10, 2018 at 2:52 pm #72164

Elise Noromit
Member

Hello,

We have checked the following issue in our dev environment and we did not find such problem. This problem may be caused by third parties plugins or custom code in the parent/child theme. In order to investigate and fix the problem, we need your admin and FTP access. We cannot fix your issue without checking the backend of your site.

Best Regards

August 10, 2018 at 3:38 pm #72165

addy
Participant

Following are all the Plugins activated right now. Hope this is useful.

1. CMB2
2. Contact Form 7
3. Enhanced E-commerce for Woocommerce store
4. MailChimp for WordPress
5. PayPal for WooCommerce
6. Redux Framework
7. PixelYourSite
8. Redux Framework
9. Slider Revolution
10. Smush
11. Ultimate Member
12. UpdraftPlus – Backup/Restore
13. User Roles and Capabilities
14. WooCommerce
15. WooCommerce Grid / List toggle
16. Woodmart Core
17. WP Rocket
18. WPBakery Page Builder
19. Yoast SEO
20. Zendesk Chat Widget

August 10, 2018 at 7:54 pm #72190

Artem Temos
Keymaster

We are testing your website and don’t see the problem now. Did you solve?

August 10, 2018 at 8:30 pm #72202

addy
Participant

Yes, I solved that issue finally myself. Thanks for asking. I have created a new topic for other issues. Would appreciate your inputs there as well.
Thank you.

August 11, 2018 at 12:02 am #72214

addy
Participant

I realized that it still needs improvement. The text appears proper but select options and color options do not appear on hover inside the Product category page. It works fine with homepage products only.

August 11, 2018 at 12:45 am #72215

addy
Participant

Update to my previous message. Those options are there…it is just not visible. If you click on the appropriate place, it will work.

August 11, 2018 at 8:49 am #72248

Bogdan Donovan
Keymaster

Hello,

As we can see, your product grid HTML structure was changed by the plugin (https://prnt.sc/khc31p). Could you please disable all plugins that are not related to our theme and check if the problem appears?

Regards

August 11, 2018 at 12:57 pm #72259

addy
Participant

Yes, It solved by removing the Woocommerce grid plugin by some third party. It was installed by the previous theme and was no longer required. Thanks!

August 11, 2018 at 2:17 pm #72270

Artem Temos
Keymaster

Great, you are welcome!
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