Urgent Support Required For My Site Issues– WoodMart Theme

22. On the checkout page:

On the checkout page, the message “Your Order Qualifies for Free Shipping!” is displayed for all orders.

I configured this section according to your instructions. However, it is still not working as expected based on the requirements I described earlier.

Could you please check what might be causing the issue and advise on the correct settings or any additional steps that are required?

This message should only appear when the order value meets the specified free-shipping threshold, not for every order. Please review the screenshot and fix the issue.

See update SS.

Hello,

30. Following your recommendation, I updated (WOODMART WordPress NEW: 8.5.1 RELEASED) the website, but the theme is still not upgrading from version 7.0 to 8.5.1.

The update process does not complete successfully, and the site remains on version 7.0.

Please check the issue on your end and fix it. Also, let me know what is preventing the update and whether any additional steps are required. See the SS.

Regards

Dear Support Team,

Greetings.

We have identified a major issue in your support process. The references you are providing from [https://xtemos.com/documentation/woodmart/](https://xtemos.com/documentation/woodmart/) and the screenshot image URLs you are sharing are outdated. Most of them do not match the current design and functionality of the website, making it difficult to follow your instructions accurately. See the SS(s).

20. Registration and Password Reset Issue:
I followed the steps exactly as you described. Please test this yourself using a valid email address. The website displays a message indicating that a password reset email has been sent successfully; however, the email is not actually being delivered. Please investigate and resolve this issue.

21. Sliders on the Mobile Version:
After we reported this issue, you informed us that the slider is working correctly on the mobile version. However, after testing it ourselves, we found that although the slider is visible, it does not automatically rotate or change slides as expected. Please investigate this issue and fix it.

22. Shipping Charge Issue:
We have configured three shipping options along with the order subtotal. For example, we have set the free shipping qualification threshold at BDT 985. However, we have noticed that even when an order qualifies for free shipping, a shipping charge is still being added to the total. What is causing this issue, and how can it be fixed?

Issues #23, #24, and #26 No point:
You previously informed us that these issues would be resolved after updating the theme to WOODMART WordPress 8.5.1. We have already updated the theme, but the issues still remain exactly as before. Please check these issues again and provide a proper fix.

31. WooCommerce Order Printing with Tracking Number:
How can we print WooCommerce order invoices that include the order tracking number? Please provide a solution or configure this functionality for us.

Regards

Dear Support Team,

Greetings.

20. Registration and Password Reset Issue:
I do not have the time to test this issue using default WordPress themes such as Twenty Twenty-Five or WooCommerce Storefront. As a theme expert and the developer of this product, it is your responsibility to investigate and resolve the issue efficiently.

From my assessment, the problem appears to originate from your theme. We have already spent considerable time attempting to identify and resolve the issue on our end, but without success. Therefore, I expect your team to take ownership of the matter and provide an appropriate fix rather than shifting the burden of troubleshooting to the customer.

22. Shipping Charge Issue:
I do not have the time to test this issue using default WordPress themes such as Twenty Twenty-Five or WooCommerce Storefront. As a theme expert and the developer of this product, it is your responsibility to investigate and resolve the issue efficiently.

From my assessment, the problem appears to originate from your theme. We have already spent considerable time attempting to identify and resolve the issue on our end, but without success. Therefore, I expect your team to take ownership of the matter and provide an appropriate fix rather than shifting the burden of troubleshooting to the customer.

Issues #23, #24, and #26 No point:
There is no practical value in these suggestions. You need to understand that every third-party plugin currently installed on my website serves an important and necessary business function. Therefore, disabling them permanently is not an acceptable solution.

If you believe a plugin conflict exists, you may temporarily disable the plugins for diagnostic purposes and determine the exact source of the issue. However, based on our extensive testing, the problem appears to be related to your theme, as we have been unable to resolve it despite repeated efforts.

At this stage, it feels as though I am being asked to perform extensive unpaid testing and troubleshooting on behalf of your development team. Since this is your commercial product, providing technical support and resolving defects is both a professional obligation and a moral responsibility toward your customers. I expect a genuine solution rather than a series of tasks that transfer your support workload to the client.

31. WooCommerce Order Printing with Tracking Number:
If there is no built-in option within the theme settings to print order invoices, how am I expected to generate invoices for customer orders?

Invoice printing is a fundamental requirement for any eCommerce business and should not be overlooked. If this functionality is not available within the theme, please recommend a reliable and well-supported third-party plugin that can handle order invoice generation and printing efficiently.

Regards

Dear Support Team,

Greetings.

20. Registration and Password Reset Issue:
We have tried in several ways, but it is still not working. Please take a look and see what the issue might be.

Also I do not have the time to test this issue using default WordPress themes such as Twenty Twenty-Five or WooCommerce Storefront. As a theme expert and the developer of this product, it is your responsibility to investigate and resolve the issue efficiently.

From my assessment, the problem appears to originate from your theme. We have already spent considerable time attempting to identify and resolve the issue on our end, but without success. Therefore, I expect your team to take ownership of the matter and provide an appropriate fix rather than shifting the burden of troubleshooting to the customer.

22. Shipping Charge Issue:
I do not have the time to test this issue using default WordPress themes such as Twenty Twenty-Five or WooCommerce Storefront. As a theme expert and the developer of this product, it is your responsibility to investigate and resolve the issue efficiently.

From my assessment, the problem appears to originate from your theme. We have already spent considerable time attempting to identify and resolve the issue on our end, but without success. Therefore, I expect your team to take ownership of the matter and provide an appropriate fix rather than shifting the burden of troubleshooting to the customer.

Issues #23, #24, and #26:
There is no practical value in these suggestions. You need to understand that every third-party plugin currently installed on my website serves an important and necessary business function. Therefore, disabling them permanently is not an acceptable solution.

If you believe a plugin conflict exists, you may temporarily disable the plugins for diagnostic purposes and determine the exact source of the issue. However, based on our extensive testing, the problem appears to be related to your theme, as we have been unable to resolve it despite repeated efforts.

At this stage, it feels as though I am being asked to perform extensive unpaid testing and troubleshooting on behalf of your development team. Since this is your commercial product, providing technical support and resolving defects is both a professional obligation and a moral responsibility toward your customers. I expect a genuine solution rather than a series of tasks that transfer your support workload to the client.

31. WooCommerce Order Printing with Tracking Number:
Invoice printing is a fundamental requirement for any eCommerce business and should not be overlooked.

If there is no built-in option within the theme settings to print order invoices, how am I expected to generate invoices for customer orders?

If this functionality is not available in the theme, then please develop and implement this system. Otherwise, what is the benefit of purchasing this theme?

Regards

26. Home Page Section Issue (Homemade Frozen):

When attempting to connect the **Homemade Frozen** section to the homepage, the section does not connect properly. The same issue occurs when trying to connect it to other locations as well. Please refer to the attached screenshot and fix the issue accordingly.

The issue is that I have been trying to explain the same thing to you in different ways multiple times, but you keep giving me the same automated response. Why don’t you check it yourself?

If products are visible in other categories on my homepage but not in this particular section, then the most likely reason is an issue with your theme. Previously, you told me that updating the theme would resolve the problem. However, even after updating the theme, the issue still has not been fixed.

Please investigate this yourself and check what is causing the problem. Resolving this should only take you a few minutes. At the same time, I have already spent a significant amount of time dealing with issues related to this theme, and it is becoming increasingly frustrating.

Regards