Checkout Phone Field Problem

Hello,

You can check this setting in Appearance > Customize > WooCommerce > Checkout and review the “Phone field” option there. If it is set to optional in WooCommerce > Checkout Fields, try to make it required.

See Screenshot for better understanding:https://postimg.cc/Sj74JHst

Best Regards

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

Best Regards

Hello,

Since the issue disappears when the WC – APG Campo NIF/CIF/NIE plugin is deactivated, the problem is most likely caused by that plugin modifying the checkout fields after the page loads.

As this is a third-party plugin, we cannot guarantee compatibility with all checkout customizations. I recommend temporarily switching to a default WooCommerce theme (such as Storefront) and testing the checkout page. If the issue persists, please contact the plugin author, as the plugin appears to be overriding the phone field label and replacing the required indicator with “Optional”.

Best Regards

Hello,

You’re welcome!

If you need any further help after that, feel free to reach out anytime.

Best Regards,