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Review reminder

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  • July 11, 2026 at 1:47 pm #723508

    yusufaydin
    Participant

    Hello, the comment reminder feature is active on my site with a 7-day waiting period. However, yesterday when I completed an order in the panel, the reminder email was sent to my customer’s email address.

    July 11, 2026 at 3:00 pm #723513

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for contacting us.

    The Review Reminder feature is designed to send emails only after the configured waiting period has passed (for example, 7 days after an order is marked as Completed).

    If the reminder email was sent immediately after you completed an order, please check the following:
    – Navigate to Theme Settings > Single Product > Reviews > Review Reminder and verify the configured delay period.
    – Ensure that your website’s WP-Cron is working correctly, as the reminder system relies on WordPress Cron events.
    – Check whether any cron management plugins or server-side cron configurations could be affecting the scheduled tasks.

    For testing purposes, you can also install the WP Control plugin and verify that the woodmart_review_reminder_cron event is scheduled and running correctly.

    Additionally, we recommend configuring an SMTP plugin such as WP Mail SMTP to ensure reliable email delivery and to provide email logs for troubleshooting.

    Best Regards

    July 11, 2026 at 3:18 pm #723517

    yusufaydin
    Participant

    Hello, 7 days are defined. WordPress Mail and SMTP are set up. There are no cron jobs running in cPanel.

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    July 11, 2026 at 3:28 pm #723519

    yusufaydin
    Participant

    woodmart_review_reminder_cron ss included

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    July 11, 2026 at 3:30 pm #723521

    yusufaydin
    Participant

    Hi,

    I installed the WP Crontrol plugin as you suggested and checked the event. As you can see in the attached screenshot, the woodmart_review_reminder_cron is active, running perfectly without any delays, and scheduled to run “Every Hour” (Saatte bir kez).

    The problem is not about the WP-Cron execution. My WP-Cron is working fine, but even though I set the reminder period to 7 days in the theme settings, the theme bypasses this delay and triggers the review email immediately when the cron runs or when the order is completed.

    It seems like a bug in the theme’s core file where it fails to calculate the 7-day threshold before triggering the send_review_reminder_email() function. Could you please forward this to your development team for a fix?

    Thank you.

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