Hello,
Thank you for contacting us.
The Review Reminder feature is designed to send emails only after the configured waiting period has passed (for example, 7 days after an order is marked as Completed).
If the reminder email was sent immediately after you completed an order, please check the following:
– Navigate to Theme Settings > Single Product > Reviews > Review Reminder and verify the configured delay period.
– Ensure that your website’s WP-Cron is working correctly, as the reminder system relies on WordPress Cron events.
– Check whether any cron management plugins or server-side cron configurations could be affecting the scheduled tasks.
For testing purposes, you can also install the WP Control plugin and verify that the woodmart_review_reminder_cron event is scheduled and running correctly.
Additionally, we recommend configuring an SMTP plugin such as WP Mail SMTP to ensure reliable email delivery and to provide email logs for troubleshooting.
Best Regards
.
