Review reminder

Hello, the comment reminder feature is active on my site with a 7-day waiting period. However, yesterday when I completed an order in the panel, the reminder email was sent to my customer’s email address.

Hello,

Thank you for contacting us.

The Review Reminder feature is designed to send emails only after the configured waiting period has passed (for example, 7 days after an order is marked as Completed).

If the reminder email was sent immediately after you completed an order, please check the following:
– Navigate to Theme Settings > Single Product > Reviews > Review Reminder and verify the configured delay period.
– Ensure that your website’s WP-Cron is working correctly, as the reminder system relies on WordPress Cron events.
– Check whether any cron management plugins or server-side cron configurations could be affecting the scheduled tasks.

For testing purposes, you can also install the WP Control plugin and verify that the woodmart_review_reminder_cron event is scheduled and running correctly.

Additionally, we recommend configuring an SMTP plugin such as WP Mail SMTP to ensure reliable email delivery and to provide email logs for troubleshooting.

Best Regards

Hello, 7 days are defined. WordPress Mail and SMTP are set up. There are no cron jobs running in cPanel.

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woodmart_review_reminder_cron ss included

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Hi,

I installed the WP Crontrol plugin as you suggested and checked the event. As you can see in the attached screenshot, the woodmart_review_reminder_cron is active, running perfectly without any delays, and scheduled to run “Every Hour” (Saatte bir kez).

The problem is not about the WP-Cron execution. My WP-Cron is working fine, but even though I set the reminder period to 7 days in the theme settings, the theme bypasses this delay and triggers the review email immediately when the cron runs or when the order is completed.

It seems like a bug in the theme’s core file where it fails to calculate the 7-day threshold before triggering the send_review_reminder_email() function. Could you please forward this to your development team for a fix?

Thank you.

Hello,

Please deactivate all the 3rd party plugins and activate only the theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

Best Regards

Hello, I deactivated the extensions and placed an order in my own name. And 6 minutes after the order was completed, I received a review reminder email.

Hello,

First, we’d like to clarify how the Review Reminder feature works.

When an order is marked as Completed, the plugin immediately reads the current Sending delay value from the settings and schedules a cron job to send the review reminder email after that delay. Because of this, changing the Sending delay setting after the order has already been completed will not affect the scheduled email for that order.

Could you please try the following?

– Set sending delay to 1 day.
– Create a new test order and mark it as Completed.
– Wait for the reminder email to be sent.
– Let us know how long it actually takes for the email to arrive.

This will help us determine whether the issue is related to the scheduling process or something else.

We’ll be waiting for your results.

Best Regards.

Hello, I set the reminder time to 1 day and placed a test order. I received a reminder email after 1 day. Thank you.

Hello,

Thank you for testing and confirming the results.

We’re glad to hear that the review reminder email was sent after 1 day as configured. This indicates that the Review Reminder feature is working as expected.

If you have any further questions or need any additional assistance, please feel free to let us know.

Best Regards

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